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Articles (65)

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1-10 of 65 results for frontline service employee performance

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Select article: The Influence of Emotional Intelligence on the Service Performance of Casino Frontline Employees

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Research article

First published 2011-1

The Influence of Emotional Intelligence on the Service Performance of Casino Frontline Employees

Catherine Prentice, Brian King

Tourism and Hospitality Research

Select article: Structuring a Training-Oriented High Performance Work System: A Systematic Review on Frontline Employees in the Service Sector

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Review article

First published 2021-12

Structuring a Training-Oriented High Performance Work System: A Systematic Review on Frontline Employees in the Service Sector

Maria Augusta Siqueira Mathias, Na Fu, Otávio José Oliveira

Human Resource Development Review

Select article: Customer and Frontline Employee Influence on New Service Development Performance

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Research article

First published 2010-11

Customer and Frontline Employee Influence on New Service Development Performance

Horace L. Melton, Michael D. Hartline

Journal of Service Research

Select article: Customer sexual harassment and frontline employees’ service performance in China

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Research article

First published 2014-3

Customer sexual harassment and frontline employees’ service performance in China

Xiao-Yu Liu, Ho Kwong Kwan, Randy K Chiu

Human Relations

Select article: The Interactive Influence of Frontline Employee Motivational Orientation and Service Climate/Strength Upon Employee Need Satisfaction and Performance

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Research article

First published 2024-11

The Interactive Influence of Frontline Employee Motivational Orientation and Service Climate/Strength Upon Employee Need Satisfaction and Performance

Jin Ho Jung, Jaewon Yoo, Todd J. Arnold [...]

Journal of Service Research

Select article: Frontline Employees’ Display of Fake Smiles and Angry Faces: When and Why They Influence Service Performance

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Research article

First published 2022-5

Frontline Employees’ Display of Fake Smiles and Angry Faces: When and Why They Influence Service Performance

Andreas T. Lechner, Frank Mathmann, Michael Paul

Journal of Service Research

Select article: The Complementarity of Frontline Service Employee Creativity and Attention to Detail in Service Delivery

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Research article

First published 2018-8

The Complementarity of Frontline Service Employee Creativity and Attention to Detail in Service Delivery

Phyra Sok, Keo Mony Sok, Tracey S. Danaher [...]

Journal of Service Research

Select article: New insights into the climate–attitudes–outcome framework: Empirical evidence from the Australian service sector

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Research article

First published 2014-8

New insights into the climate–attitudes–outcome framework: Empirical evidence from the Australian service sector

Christine Mathies, Liem Viet Ngo

Australian Journal of Management

Select article: Performance Productivity and Quality of Frontline Employees in Service Organizations

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Research article

First published 2000-4

Performance Productivity and Quality of Frontline Employees in Service Organizations

Jagdip Singh

Journal of Marketing

Select article: Relationship marketing in the casino industry

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Other

First published 2011-1

Relationship marketing in the casino industry

Catherine Prentice, Brian King

Journal of Vacation Marketing

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