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Articles (47)

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1-10 of 47 results for frontline hospitality employees

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Select article: When Do Frontline Hospitality Employees Take Charge? Prosocial Motivation,Taking Charge,and Job Performance: The Moderating Role of Job Autonomy

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Research article

First published 2019-8

When Do Frontline Hospitality Employees Take Charge? Prosocial Motivation,Taking Charge,and Job Performance: The Moderating Role of Job Autonomy

Zhenyao Cai, Yuanyuan Huo, Junbang Lan [...]

Cornell Hospitality Quarterly

Select article: Emotional Dissonance Among Frontline Hospitality Employees: An Exploratory Study Examining Habituation Theory Using fMRI

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Research article

First published 2022-1

Emotional Dissonance Among Frontline Hospitality Employees: An Exploratory Study Examining Habituation Theory Using fMRI

Woosik Danny Choi, Timothy Kelley, Eric Walden [...]

Journal of Hospitality & Tourism Research

Select article: Work-to-leisure spillover and job burnout among frontline employees in Taiwan tourism and hospitality industries: The moderating role of job autonomy

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Research article

First published 2025-7

Work-to-leisure spillover and job burnout among frontline employees in Taiwan tourism and hospitality industries: The moderating role of job autonomy

Chin-Sheng Chen, Shih-Hao Liu, Chin-Hsiang Tsai [...]

Human Systems Management

Select article: Illegitimate Customer Complaining Behavior in Hospitality Service Encounters

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Research article

First published 2016-9

Illegitimate Customer Complaining Behavior in Hospitality Service Encounters

Zhuowei (Joy) Huang, Li Miao

Journal of Hospitality & Tourism Research

Select article: A Social Informational Processing Lens on Multi-Foci Mistreatment: Roles of Customer Orientation and Power Distance

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Research article

First published 2025-1

A Social Informational Processing Lens on Multi-Foci Mistreatment: Roles of Customer Orientation and Power Distance

Xingyu Wang, Xiaolin (Crystal) Shi, YooHee Hwang [...]

Journal of Hospitality & Tourism Research

Select article: Do customer orientation and job resourcefulness moderate the impact of interrole conflicts on frontline employees’ performance?

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Research article

First published 2011-4

Do customer orientation and job resourcefulness moderate the impact of interrole conflicts on frontline employees’ performance?

Ugur Yavas, Osman M Karatepe, Emin Babakus

Tourism and Hospitality Research

Select article: The Elicitation of Frontline,Customer-Contact,Hotel Employee Innovative Behavior: Illuminating the Central Roles of Readiness for Change and Absorptive Capacity

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Research article

First published 2018-8

The Elicitation of Frontline,Customer-Contact,Hotel Employee Innovative Behavior: Illuminating the Central Roles of Readiness for Change and Absorptive Capacity

Song Chang, Sean A. Way, Derek H. K. Cheng

Cornell Hospitality Quarterly

Select article: Empowering Leadership in NABH-accredited Hospitals in India: The Role of Demographic Variables

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Research article

First published 2025-2

Empowering Leadership in NABH-accredited Hospitals in India: The Role of Demographic Variables

Abhishek Singh

Journal of Health Management

Select article: Empowering Leadership,Commitment to Managers and Company and Employee Proactivity: A Study of National Accreditation Board for Hospitals and Healthcare Accredited Hospitals

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Research article

First published 2020-3

Empowering Leadership,Commitment to Managers and Company and Employee Proactivity: A Study of National Accreditation Board for Hospitals and Healthcare Accredited Hospitals

Abhishek Singh, Santosh Rangnekar

Journal of Health Management

Select article: The Interactive Effects of Divestiture Socialization and Self-Monitoring Personality on Newcomers’ Authenticity,Well-Being,and Creativity

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Research article

First published 2025-8

The Interactive Effects of Divestiture Socialization and Self-Monitoring Personality on Newcomers’ Authenticity,Well-Being,and Creativity

Samina Quratulain, Mohd Ahmad Al-Hawari, Shaker Bani-Melhem

Cornell Hospitality Quarterly

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