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1-7 of 7 results for frontline ambidexterity

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Research article

First published 2020-2

When Sales Becomes Service: The Evolution of the Professional Selling Role and an Organic Model of Frontline Ambidexterity

Douglas E. Hughes, Jessica L. Ogilvie

Journal of Service Research

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Editorial

First published 2020-2

The Intersection of Service and Sales: The Increased Importance of Ambidexterity

Adam Rapp, Thomas L. Baker, Nathaniel N. Hartmann [...]

Journal of Service Research

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Research article

First published 2021-11

Proactive Value Co-Creation via Structural Ambidexterity: Customer Success Management and the Modularization of Frontline Roles

Bryan Hochstein, Nawar N. Chaker, Deva Rangarajan [...]

Journal of Service Research

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Review article

First published 2013-2

Achieving Service-Sales Ambidexterity

Ting Yu, Paul G. Patterson, Ko de Ruyter

Journal of Service Research

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Research article

First published 2018-8

The Complementarity of Frontline Service Employee Creativity and Attention to Detail in Service Delivery

Phyra Sok, Keo Mony Sok, Tracey S. Danaher [...]

Journal of Service Research

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Research article

First published 2017-11

Is There a Dark Side of Ambidexterity? Implications of Dueling Sales and Service Orientations

Colin B. Gabler, Jessica L. Ogilvie, Adam Rapp [...]

Journal of Service Research

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Research article

First published 2024-11

Aligning (In)Congruent Chatbot–Employee Empathic Responses with Service-Recovery Contexts for Customer Retention

Hua Fan, Bing Han, Wangshuai Wang

Journal of Travel Research