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Articles (1682)

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1-10 of 1682 results for failure recovery

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Select article: Reexamining Recovery Paradox Effects and Impact Ranges of Service Failure and Recovery

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Research article

First published 2003-11

Reexamining Recovery Paradox Effects and Impact Ranges of Service Failure and Recovery

Haemoon Oh

Journal of Hospitality & Tourism Research

Select article: Recovery Voice and Satisfaction After Service Failure

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Research article

First published 2007-11

Recovery Voice and Satisfaction After Service Failure

Kiran Karande, Vincent P. Magnini, Leona Tam

Journal of Service Research

Select article: Robot workstation failure recovery based on a layout optimization

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Research article

First published 2018-1

Robot workstation failure recovery based on a layout optimization

Marko Filipović, Stjepan Bogdan, Tamara Petrović

Transactions of the Institute of Measurement and Control

Select article: The Impact of Failure Severity,Prior Failure,and Company Control on Service Recovery Outcomes

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Research article

First published 2011-8

The Impact of Failure Severity,Prior Failure,and Company Control on Service Recovery Outcomes

Teresa K. Betts, Matthew S. Wood, Suresh K. Tadisina

Journal of Leadership & Organizational Studies

Select article: Robot service failure and recovery: Literature review and future directions

Open access

Review article

First published 2023-7

Robot service failure and recovery: Literature review and future directions

Dewen Liu, Changfei Li, Jieqiong Zhang [...]

International Journal of Advanced Robotic Systems

Select article: The Effect of Perceived Justice and Attributions Regarding Service Failure and Recovery on Post-Recovery Customer Satisfaction and Service Quality Attitudes

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Research article

First published 2000-11

The Effect of Perceived Justice and Attributions Regarding Service Failure and Recovery on Post-Recovery Customer Satisfaction and Service Quality Attitudes

Michael A. McCollough

Journal of Hospitality & Tourism Research

Select article: Service failures and recovery actions in the hotel industry: A text-mining approach

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Other

First published 2011-7

Service failures and recovery actions in the hotel industry: A text-mining approach

Myong Jae Lee, Neha Singh, Eric S.W. Chan

Journal of Vacation Marketing

Select article: Disaster Recovery Service Delivery: Toward a Theory of Simultaneous Government and Voluntary Sector Failures

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Research article

First published 2019-1

Disaster Recovery Service Delivery: Toward a Theory of Simultaneous Government and Voluntary Sector Failures

Kristin O’Donovan

Administration & Society

Select article: Service Failure Recovery Efforts in Restaurant Dining: The Role of Criticality of Service Consumption

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Research article

First published 1996-5

Service Failure Recovery Efforts in Restaurant Dining: The Role of Criticality of Service Consumption

D.S. Sundaram, Claudia Jurowski, Cynthia Webster

Journal of Hospitality & Tourism Research

Select article: Remote Run-Time Failure Detection and Recovery Control For Quadcopters

Open access

Research article

First published 2022-5

Remote Run-Time Failure Detection and Recovery Control For Quadcopters

Sajad Shahsavari, Mohammed Rabah, Eero Immonen [...]

Journal of Integrated Design and Process Science

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