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Select article: When Conscientiousness Isn’t Enough: Emotional Exhaustion and Performance Among Call Center Customer Service Representatives

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Research article

First published 2004-02

When Conscientiousness Isn’t Enough: Emotional Exhaustion and Performance Among Call Center Customer Service Representatives

L. A. Witt, Martha C. Andrews, Dawn S. Carlson

Journal of Management

Select article: Estimation of numbers of British medical graduates working in the National Health Service: comparison of capture–recapture analysis and exhaustive tracing

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First published 2004-10

Estimation of numbers of British medical graduates working in the National Health Service: comparison of capture–recapture analysis and exhaustive tracing

Journal of Health Services Research & Policy

Select article: The Curvilinear Effects of Leader Public Service Motivation on Person–Supervisor Fit and Subordinate Emotional Exhaustion: Evidence From Field and Experimental Studies

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Research article

First published 2023-9

The Curvilinear Effects of Leader Public Service Motivation on Person–Supervisor Fit and Subordinate Emotional Exhaustion: Evidence From Field and Experimental Studies

Wisanupong Potipiroon

Public Personnel Management

Select article: When Customers Complain

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Research article

First published 2015-11

When Customers Complain

Joanne Jung-Eun Yoo, Taegoo Terry Kim, Gyehee Lee

Cornell Hospitality Quarterly

Select article: Understanding the role of self-efficacy in moderating work-family interface and emotional exhaustion

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Research article

First published 2021-06-08

Understanding the role of self-efficacy in moderating work-family interface and emotional exhaustion

Ghulam Murtaza, Mohamed Mousa, Olivier Roques

Human Systems Management

Select article: Antecedents and Consequences of Emotional Exhaustion in the Airline Reservations Service Sector

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Research article

First published 1991-06

Antecedents and Consequences of Emotional Exhaustion in the Airline Reservations Service Sector

Mary Jane Saxton, James S. Phillips, Roger N. Blakeney

Human Relations

Select article: The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility

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Research article

First published 2010-11

The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility

Danielle D. van Jaarsveld, David D. Walker, Daniel P. Skarlicki

Journal of Management

Select article: Investigating the influence of risk perception on females’ public service motivation during public health emergencies

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Research article

First published 2024-6

Investigating the influence of risk perception on females’ public service motivation during public health emergencies

Fei Liu, Shuang Zhang, Yijing Tong [...]

Chinese Public Administration Review

Select article: An efficient computer simulation–based approach for optimization of complex polling systems with general arrival distributions

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Research article

First published 2014-12

An efficient computer simulation–based approach for optimization of complex polling systems with general arrival distributions

A Azadeh, M Sheikhalishahi, N Yousefi

SIMULATION

Select article: Burnout Among Public Service Workers

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Research article

First published 2014-12

Burnout Among Public Service Workers

Chih-Wei Hsieh

Review of Public Personnel Administration

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