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Articles (100)

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1-10 of 100 results for evaluation of retail service

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Select article: Tourist Shoppers’ Evaluation of Retail Service: A Study of Cross-Border Versus International Outshoppers

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Research article

First published 2018-3

Tourist Shoppers’ Evaluation of Retail Service: A Study of Cross-Border Versus International Outshoppers

Piyush Sharma, Ivy S. N. Chen, Sherriff T. K. Luk

Journal of Hospitality & Tourism Research

Select article: An E-Retailing Assessment of Perceived Website-Service Innovativeness: Implications for Website Quality Evaluations,Trust,Loyalty and Word of Mouth

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Research article

First published 2012-2

An E-Retailing Assessment of Perceived Website-Service Innovativeness: Implications for Website Quality Evaluations,Trust,Loyalty and Word of Mouth

Aron O'Cass, Jamie Carlson

Australasian Marketing Journal

Select article: Checking Out Service: Evaluating Excellence,HRM and TQM in Retailing

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Research article

First published 1997-09

Checking Out Service: Evaluating Excellence,HRM and TQM in Retailing

Patrice Rosenthal, Stephen Hill, Riccardo Peccei

Work,Employment and Society

Select article: Measuring Service Quality Perceptions of Indian E-retailers: An Evaluative Study

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Research article

First published 2019-12

Measuring Service Quality Perceptions of Indian E-retailers: An Evaluative Study

Chandan A. Chavadi, Sindhu R. Menon, Monika Sirothiya

Metamorphosis: A Journal of Management Research

Select article: Alternative Indexes for Monitoring Customer Perceptions of Service Quality: A Comparative Evaluation in a Retail Context

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Research article

First published 1998-07

Alternative Indexes for Monitoring Customer Perceptions of Service Quality: A Comparative Evaluation in a Retail Context

Robert F. Hurley, Hooman Estelami

Journal of the Academy of Marketing Science

Select article: Switching Barriers’ Influences on Service Recovery Evaluation in the Retail Banking Industry: Construct Development and Testing

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Research article

First published 2014-11

Switching Barriers’ Influences on Service Recovery Evaluation in the Retail Banking Industry: Construct Development and Testing

Fredy Valenzuela

Australasian Marketing Journal

Select article: Deconstructing Retail Service Quality in India

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Research article

First published 2016-12

Deconstructing Retail Service Quality in India

Ekta Duggal, Harsh V. Verma

Paradigm: A Management Research Journal

Select article: Mystery Shopper Benchmarking of Durable-Goods Chains and Stores

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Research article

First published 2001-05

Mystery Shopper Benchmarking of Durable-Goods Chains and Stores

Adam Finn

Journal of Service Research

Select article: Pointing Devices in the Retail Environment

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Other

First published 1997-10

Pointing Devices in the Retail Environment

Julie A. Huffman, Katherine R. Lehman

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Select article: Branded Variants: A Retail Perspective

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Research article

First published 1996-2

Branded Variants: A Retail Perspective

Mark Bergen, Shantanu Dutta, Steven M. Shugan

Journal of Marketing Research

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