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Research article

First published 2012-8

On the Role of Empathy in Customer-Employee Interactions

Jan Wieseke, Anja Geigenmüller, Florian Kraus

Journal of Service Research

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Research article

First published 2023-10

The Impact of Employee Empathy on Brand Trust in Organizational Complaint Response Emails: A Closer Look at Linguistic Realization

Rebecca Van Herck, Sofie Decock, Bernard De Clerck [...]

International Journal of Business Communication

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Research article

First published 2024-05-17

Internal corporate social responsibility as a strategic tool for employee engagement in public organizations: Role of empathy and organizational pride

Farraz Ali, Zubair Nawaz, Nilesh Kumar

Human Systems Management

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Research article

First published 2026-3

“Why our voices don’t count”: The employment experiences of neurodivergent employees through a double empathy lens

Sophie Hennekam, Kayla Follmer

Organization

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Research article

First published 2024-06

Autism and Employment Challenges: The Double Empathy Problem and Perceptions of an Autistic Employee in the Workplace

Kathryn A. Szechy, Pamela D. Turk, Lisa A. O'Donnell

Autism in Adulthood

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Research article

First published 2026

Discussion Leadership,Empathy,and Psychological Safety: How Communication Shapes Employees’ Adaptive Attitudes

Atsuko Kaneko

Business and Professional Communication Quarterly

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Research article

First published 2023-10-19

The effects of communication,empathy,encouragement,growth,and rewards on employee performance: A structural equation modeling approach

Yogi Tri Prasetyo, Jehorom Px Alegre Perez, Ma. Janice J. Gumasing [...]

WORK: A Journal of Prevention,Assessment & Rehabilitation

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Research article

First published 1986-04

Demonstrating Empathy for Foreign-Born Employees through Openness and Acceptance: A Quasi-Experimental Field Study

James B. Stull

International Journal of Business Communication

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Research article

First published 2025-9

The Employee Who Runs the House: Perspectives on the Risks of Empathic Authority from Talent Management and Child Psychiatry

Xi Xi Jia Stöhr, Charles Henry

Management and Business Review

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Research article

First published 2025-6

The Invisible Backpack: An Exercise to Better Understand,Empathize With,and Make Recommendations for Supporting Employees With Their Work-Life Challenges

Scott J. Behson, Ian S. Mercer

Management Teaching Review

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