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Research article

First published 2016-2

Employee Emotional Competence

Cécile Delcourt, Dwayne D. Gremler, Allard C. R. van Riel [...]

Journal of Service Research

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Research article

First published 2017-8

Workplace Emotions: A Study of Frontline Hotel Employees

Swati Soni

Management and Labour Studies

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Research article

First published 2023-11-10

Emotional intelligence on job performance: A study on Malaysian employees

Krishna Moorthy, Lee Mei Juan, Aufa Amalina Kamarudin [...]

WORK: A Journal of Prevention,Assessment & Rehabilitation

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Research article

First published 2023-11

How capricious supervisors affect hospitality employees’ service performance? A diary study from the employees’ emotional perspective

In-Jo Park, Shenyang Hai, Peter Beomcheol Kim

Journal of Hospitality & Tourism Research

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Research article

First published 2025-5

Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work

Lenna V. Shulga, James A. Busser, Denise H. R. Molintas

Cornell Hospitality Quarterly

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Research article

First published 2020-11

Developing Employee Resilience: The Role of Leader-Facilitated Emotion Management

Erin M. Richard

Advances in Developing Human Resources

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Research article

First published 2016-1

Emotional Intelligence and Employee Creativity: Moderating Role of Proactive Personality and Organizational Climate

Md. Hassan Jafri, Chimi Dem, Sonam Choden

Business Perspectives and Research

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Research article

First published 2020-2

Moderating Role of Emotional Intelligence on Personality– Employee Creativity Relationship

Md. Hassan Jafri

Management and Labour Studies

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Research article

First published 2022-3

Emotional Well-being Among Public Employees: A Comparative Perspective

Lihi Lahat, Dganit Ofek

Review of Public Personnel Administration

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Research article

First published 2021-3

Customer Injustice and Employee Performance: Roles of Emotional Exhaustion,Surface Acting,and Emotional Demands–Abilities Fit

James J. Lavelle, Deborah E. Rupp, David N. Herda [...]

Journal of Management

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