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Research article

First published 2001-08

Determinants and consequences of employee displayed positive emotions

Wei-Chi Tsai

Journal of Management

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Research article

First published 2013-5

Tourist Behavior Intentions and the Moderator Effect of Knowledge of UNESCO World Heritage Sites

Ramon Palau-Saumell, Santiago Forgas-Coll, Javier Sánchez-García [...]

Journal of Travel Research

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Research article

First published 2017-2

How Does Leader Other-Emotion Appraisal Influence Employees? The Multilevel Dual Affective Mechanisms

Xin Liu, Yucheng Zhang, Chih-Hsing (Sam) Liu

Small Group Research

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Research article

First published 2025-5

Hospitality Front-line Employees: A Meta-Analysis of Emotion Management at Work

Lenna V. Shulga, James A. Busser, Denise H. R. Molintas

Cornell Hospitality Quarterly

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Research article

First published 2010-1

Displaying Employees’ Organisational Citizenship Behaviour at the Workplace: The Impact of Superior's Emotional Intelligence and Moderating Impact of Leader - Member Exchange

Noorlaila Hj. Yunus, Noormala Amir Ishak, Raja Munirah Raja Mustapha [...]

Vision: The Journal of Business Perspective

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Research article

First published 2018-2

Authentic Emotional Displays,Leader–Member Exchange,and Emotional Exhaustion

Hana Medler-Liraz, Tali Seger-Guttmann

Journal of Leadership & Organizational Studies

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Research article

First published 2006-7

Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships

Thorsten Hennig-Thurau, Markus Groth, Michael Paul [...]

Journal of Marketing

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Research article

First published 2014-11

The Impact of Frontline Employees’ Work–Family Conflict on Customer Satisfaction

Xinyuan (Roy) Zhao, Anna S. Mattila, Nei Na Ngan

Cornell Hospitality Quarterly

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Research article

First published 2021-9

Emotional Labor and Professionalism: Finding Balance at the Local Level

Nicole M. Humphrey

State and Local Government Review

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Research article

First published 2005-03

Emotional Intelligence and Emotion Work: Examining Constructs From an Interdisciplinary Framework

Rose Opengart

Human Resource Development Review

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