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Research article

First published 2014-5

Corporate Social Responsibility,Customer Orientation,and the Job Performance of Frontline Employees

Daniel Korschun, C.B. Bhattacharya, Scott D. Swain

Journal of Marketing

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Research article

First published 2008-02

The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

Anat Rafaeli, Lital Ziklik, Lorna Doucet

Journal of Service Research

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Research article

First published 2012-12

Impact of Market Orientation on Business Performance: Role of Employee Satisfaction and Customer Satisfaction

Jeevan Jyoti, Jyoti Sharma

Vision: The Journal of Business Perspective

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Research article

First published 2016-2

Frontline Employee Customer-Oriented Attitude in the Presence of Job Demands and Resources

Jaewon (Jay) Yoo, Todd J. Arnold

Journal of Service Research

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Research article

First published 2010-5

Customer-Oriented Behaviour of Front-Line Service Employees: The Need to be Both Willing and Able

Narumon Pimpakorn, Paul G. Patterson

Australasian Marketing Journal

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Research article

First published 2010-02

Customer Orientation of Service Employees and Rapport: Influences On Service-Outcome Variables in Full-Service Restaurants

Wansoo Kim, Chihyung Ok

Journal of Hospitality & Tourism Research

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Research article

First published 2012-5

How and When Does Customer Orientation Influence Frontline Employee Job Outcomes? A Meta-Analytic Evaluation

Alex R. Zablah, George R. Franke, Tom J. Brown [...]

Journal of Marketing

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Research article

First published 2018-3

Relationship between Emotional Labor and Customer Orientation among Airline Service Employees: Mediating Role of Depersonalization

JungHoon (Jay) Lee, Chihyung “Michael” Ok, Seung-Hoon Lee [...]

Journal of Travel Research

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Research article

First published 2016-10

The followership of hotel employees and the relationship between occupational burnout,job stress,and customer orientation: Targeting the hotel service providers at luxury hotels

Jae-wan Kang, Jeong-ho Heo, Joon-ho Kim

Tourism and Hospitality Research

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Research article

First published 2000-4

Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees

Michael D. Hartline, James G. Maxham, Daryl O. McKee

Journal of Marketing

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