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Research article

First published 2017-4

Customer citizenship as a reaction to hotel's fair treatment of staff: Service satisfaction as a mediator

Pablo Zoghbi-Manrique-de-Lara, Miguel A Suárez-Acosta, Rita M Guerra-Báez

Tourism and Hospitality Research

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Research article

First published 2018-1

Simon Grund, Oliver Lüdtke, Alexander Robitzsch

Organizational Research Methods