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Research article

First published 2021

Piecewise Affine Dynamical Models of Petri Nets – Application to Emergency Call Centers *

Xavier Allamigeon, Marin Boyet, Stéphane Gaubert

Fundamenta Informaticae

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Research article

First published 2012-3

The 193 call center,a meaningful public service!

Maud Eickhoff, Laerte Idal Sznelwar

WORK: A Journal of Prevention,Assessment & Rehabilitation

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Research article

First published 2021-1

Designing a First Responders Call Center for a Pandemic

Yuval Bitan, Itamar Abramovich, Eli Jaffe

Ergonomics in Design: The Quarterly of Human Factors Applications

Open access

Research article

First published 2022

The role of telemedicine services in changing users’ intentions for presenting to the emergency departments in Saudi Arabia

Amjad Alfaleh, Abdullah Alkattan, Alaa Alageel [...]

DIGITAL HEALTH

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Research article

First published 2016-12

Closing matters: Alignment and misalignment in sequence and call closings in institutional interaction

Geoffrey Raymond, Don H Zimmerman

Discourse Studies

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Research article

First published 2007-01

Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System

Linda V. Green, Peter J. Kolesar, Ward Whitt

Production and Operations Management

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Research article

First published 2007-11

The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research

Zeynep Aksin, Mor Armony, Vijay Mehrotra

Production and Operations Management

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Research article

First published 2010-3

Demographic and Financial Analysis of EMTALA Hand Patient Transfers

Edward T. Melkun, Christian Ford, Susan I. Brundage [...]

HAND

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Other

First published 1989-09

Law Enforcement Simulation System

Craig J. McDonald

SIMULATION

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Research article

First published 2025-8

The Politics of Work: Young Employees’ Awareness of Industrial Relations in Romania’s Call Centres

Maria-Carmen Pantea

East European Politics and Societies

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