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Retricted access

Research article

First published 1999-12

Relationship Marketing in Electronic Commerce Environments

Robert Davis, Margo Buchanan-Oliver, Roderick Brodie

Journal of Information Technology

Open access

Research article

First published 2024-5

The relationship between e-marketing mix framework (4Ps) and customer satisfaction with electronic information services: An empirical analysis of Jordanian university libraries

Maha Waleed Elfadel, Roslina Bt. Othman, Nik Hziman B. Nik Mat [...]

Information Services and Use

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Research article

First published 2003-3

E-Mail Customer Service in the Swiss Hotel Industry

Susanne Frey, Roland Schegg, Jamie Murphy

Tourism and Hospitality Research

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Other

First published 2005-11

E-Relational Characteristics on Hospitality and Tourism Program Web Sites

Clark Hu, Yunxuan (Tess) Han, SooCheong (Shawn) Jang [...]

Journal of Hospitality & Tourism Research

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Research article

First published 2025-12

The moderating effect of technology turbulence on the relationships between e-marketing mix and customer satisfaction for electronic information services

Maha Elfadel, Roslina Othman, Nik Hziman Nik Mat [...]

Journal of Librarianship and Information Science

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Research article

First published 2014-9

Customer Orientation Structure for Internet-Based Business-to-Business Platform Firms

Anindita Chakravarty, Alok Kumar, Rajdeep Grewal

Journal of Marketing

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Research article

First published 1999-12

Loyalty of on-Line Bank Customers

Leif B. Methlie, Herbjørn Nysveen

Journal of Information Technology

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Research article

First published 1990-12

Environmental Dependence and Departmental Structure: Case of the Marketing Function

Ali Dastmalchian, David A. Boag

Human Relations

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Research article

First published 2000-9

E-Commerce and Firm Bargaining Power Shift in Grocery Marketing Channels: A Case of Wholesalers’ Structured Document Exchanges

Makoto Nakayama

Journal of Information Technology

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Research article

First published 2021-6

Strategic orientations and digital marketing tactics in cross-border e-commerce: Comparing developed and emerging markets

Sjoukje PK Goldman, Hester van Herk, Tibert Verhagen [...]

International Small Business Journal: Researching Entrepreneurship

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