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Research article

First published 2017-2

Signaling Service Quality via Website e-CRM Features

Jenny Tian, Sophia Wang

Journal of Hospitality & Tourism Research

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Research article

First published 2025

Mastering the digital dialogue: How restaurant managers tackle positive and negative eWOM in the UAE restaurant industry

Vahideh Baradaran-Rafiee, Munyaradzi W Nyadzayo, Boštjan Gomišček

Tourism and Hospitality Research

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Research article

First published 2010-7

E-CRM: A Critical Analysis by Developing an Effective Model

Suman Kumar Dawn, Anindya Guha

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2007-05

Relationship Marketing and Information and Communication Technologies: Analysis of Retail Travel Agencies

Leticia Suárez Álvarez, Ana María Díaz Martín, Rodolfo Vázquez Casielles

Journal of Travel Research

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Research article

First published 2007-07

Managing customer relationships in the self-service environment of e-tourism

Rosemary Stockdale

Journal of Vacation Marketing

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Research article

First published 2003-7

Customer Service and Relationship Management in the Context of Technology-Enabled Service Delivery Systems

Rhett H. Walker, Heather Francis

Australasian Marketing Journal

Open access

Research article

First published 2023-07

Factors affecting customer-supplier electronic relationship (ER): A customers’ perspective

Muhammad Turki Alshurideh, Barween Al Kurdi, Haitham M Alzoubi [...]

International Journal of Engineering Business Management

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Research article

First published 2008-5

Beyond trial: Consumer assimilation of electronic channels

Devon S. Johnson

Journal of Interactive Marketing

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Research article

First published 1990-12

Environmental Dependence and Departmental Structure: Case of the Marketing Function

Ali Dastmalchian, David A. Boag

Human Relations

Open access

Research article

First published 2015

Electronic Health Object

Mohammad Nabil Almunawar, Muhammad Anshari, Mustafa Z. Younis [...]

INQUIRY: The Journal of Health Care Organization,Provision,and Financing

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