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Research article

First published 2006-02

Measuring Service Quality in E-Retailing

Joel E. Collier, Carol C. Bienstock

Journal of Service Research

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Research article

First published 2011-4

Validation of E-Commerce Portal Service Quality Scale in E-Government Portal

Debjani Bhattacharya, Umesh Gulla, M.P. Gupta

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2023-10

E-service Quality: Development and Validation of the Scale

Baljit Kaur, Jasveen Kaur, Shivendra Kumar Pandey [...]

Global Business Review

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Research article

First published 2019-12

Measuring Service Quality Perceptions of Indian E-retailers: An Evaluative Study

Chandan A. Chavadi, Sindhu R. Menon, Monika Sirothiya

Metamorphosis: A Journal of Management Research

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Research article

First published 2023

Prioritizing E-service Quality Dimensions in E-tailing: Application of the Analytic Hierarchy Process

Gayathri Ranjit, Suresh Subramoniam, Binoosh S. A.

Global Business Review

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Research article

First published 2004-12

Managing Quality in the E‐Service System: Development and Application of a Process Model

Joy M. Field, Gregory R. Heim, Kingshuk K. Sinha

Production and Operations Management

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Research article

First published 2020-12

Usability of Urban Local Body Websites and Service Quality of E-services

Gayatri Doctor, Mercy Samuel, Perez Christian [...]

Indian Journal of Public Administration

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Research article

First published 2025-6

The Measurement of Consumers’ Purchase Intention in E-commerce by Electronic Service Quality: Mediation Test of E-satisfaction and E-trust

Hadi Kusuma Sunyoto, Clara Angelia Gunawan, Parthasarathi Shrinithy

Abhigyan

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Research article

First published 2020-11

E-service quality and actual use of e-banking: Explanation through the Technology Acceptance Model

Sheraz Ahmad, Sabeen Hussain Bhatti, Yujong Hwang

Information Development

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Research article

First published 2010-02

Toward a Provider-Based View on the Design and Delivery of Quality E-Service Encounters

Yun Kyung Cho, Larry J. Menor

Journal of Service Research

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