Sage Journals: Discover world-class research

Retricted access

Research article

First published 2010-7

E-CRM: A Critical Analysis by Developing an Effective Model

Suman Kumar Dawn, Anindya Guha

Asia-Pacific Journal of Management Research and Innovation

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Research article

First published 2017-2

Signaling Service Quality via Website e-CRM Features

Jenny Tian, Sophia Wang

Journal of Hospitality & Tourism Research

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Research article

First published 2009-10

e-CRM: The Advantages and Challenges of Computer-Based Pilot Safety Training

Suzanne K. Kearns

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2025-4

Using the Technology Acceptance Model (TAM) in Understanding Customers’ Behavioural Intention to Use E-CRM: Evidence from the Banking Industry

Anupreet Kaur Mokha, Pushpender Kumar

Vision: The Journal of Business Perspective

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Research article

First published 2004-09

Adoption of e‐Processes by Service Firms: An Empirical Study of Antecedents

Nikos Tsikriktsis, Gianvito Lanzolla, Mark Frohlich

Production and Operations Management

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Research article

First published 2005-6

A Case in Customizing E-Learning

Karen Neville, Ciara Heavin, Eoin Walsh

Journal of Information Technology

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Research article

First published 2007-07

Managing customer relationships in the self-service environment of e-tourism

Rosemary Stockdale

Journal of Vacation Marketing

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Editorial

First published 2012-12

CRM et e-CRM: enjeux socio-culturels,stratégies clients et technologies relationnelles,questions de mise en œuvre et performance organisationnelle

Recherche et Applications en Marketing (French Edition)

Free access

Research article

First published 2003-7

Indian Banking Sector: Challenges and Opportunities

K V Kamath, S S Kohli, P S Shenoy [...]

Vikalpa: The Journal for Decision Makers

Open access

Research article

First published 2026-3

Enhancing critical raw materials recovery in micro e-mobility: Regulatory strategies for the EU

Topi Turunen, Claire Mosoni, Petrus Kautto

Waste Management & Research: The Journal for a Sustainable Circular Economy

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