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Articles (9)

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1-9 of 9 results for dysfunctional customer behavior

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Select article: The Consequences of Dysfunctional Customer Behavior

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First published 2003-11

The Consequences of Dysfunctional Customer Behavior

Lloyd C. Harris, Kate L. Reynolds

Journal of Service Research

Select article: Helping Employees Deal With Dysfunctional Customers

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Research article

First published 2014-2

Helping Employees Deal With Dysfunctional Customers

Taeshik Gong, Youjae Yi, Jin Nam Choi

Journal of Service Research

Select article: Hotel Guests’ Responses to Service Recovery

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First published 2014-5

Hotel Guests’ Responses to Service Recovery

Pablo Zoghbi-Manrique-de-Lara, Miguel A. Suárez-Acosta, Teresa Aguiar-Quintana

Cornell Hospitality Quarterly

Select article: Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

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Research article

First published 2017-11

Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

Jin Ho Jung, Jaewon Jay Yoo, Todd J. Arnold

Journal of Service Research

Select article: Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives

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First published 1994-11

Behavioral and Psychological Consequences of Boundary Spanning Burnout for Customer Service Representatives

Jagdip Singh, Jerry R. Goolsby, Gary K. Rhoads

Journal of Marketing Research

Select article: How service customers tidy their service quality perceptions

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First published 2016-7-28

How service customers tidy their service quality perceptions

Nicholas C. Georgantzas, Evangelos Katsamakas

Human Systems Management

Select article: Coping With Sales Call Anxiety: The Role of Sale Perseverance and Task Concentration Strategies

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Research article

First published 2006-07

Coping With Sales Call Anxiety: The Role of Sale Perseverance and Task Concentration Strategies

Frank Belschak, Willem Verbeke, Richard P. Bagozzi

Journal of the Academy of Marketing Science

Select article: Do tabloids poison the well of social media? Explaining democratically dysfunctional news sharing

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Research article

First published 2018-11

Do tabloids poison the well of social media? Explaining democratically dysfunctional news sharing

Andrew Chadwick, Cristian Vaccari, Ben O’Loughlin

New Media & Society

Select article: Comparison of Different Exercise Programs in the Rehabilitation of Patients with Chronic Peripheral Vestibular Dysfunction

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Research article

First published 1994-12-1

Comparison of Different Exercise Programs in the Rehabilitation of Patients with Chronic Peripheral Vestibular Dysfunction

T. Szturm, D.J. Ireland, M. Lessing-Turner

Journal of Vestibular Research

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