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Articles (21)

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1-10 of 21 results for display of authentic emotions

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Select article: Authentic Emotional Displays,Leader–Member Exchange,and Emotional Exhaustion

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Research article

First published 2018-2

Authentic Emotional Displays,Leader–Member Exchange,and Emotional Exhaustion

Hana Medler-Liraz, Tali Seger-Guttmann

Journal of Leadership & Organizational Studies

Select article: Frontline Employees’ Display of Fake Smiles and Angry Faces: When and Why They Influence Service Performance

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First published 2022-5

Frontline Employees’ Display of Fake Smiles and Angry Faces: When and Why They Influence Service Performance

Andreas T. Lechner, Frank Mathmann, Michael Paul

Journal of Service Research

Select article: Bringing Service Interactions Into Focus: Prevention- Versus Promotion-Focused Customers’ Sensitivity to Employee Display Authenticity

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Research article

First published 2021-5

Bringing Service Interactions Into Focus: Prevention- Versus Promotion-Focused Customers’ Sensitivity to Employee Display Authenticity

Andreas T. Lechner, Frank Mathmann

Journal of Service Research

Select article: Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships

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First published 2006-7

Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships

Thorsten Hennig-Thurau, Markus Groth, Michael Paul [...]

Journal of Marketing

Select article: Feel Free,Be Yourself

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Research article

First published 2014-2

Feel Free,Be Yourself

Dana Yagil, Hana Medler-Liraz

Journal of Leadership & Organizational Studies

Select article: Authenticity in leadership: Reframing relational transparency through the lens of emotional labour

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First published 2019-6

Authenticity in leadership: Reframing relational transparency through the lens of emotional labour

Steve Kempster, Marian Iszatt-White, Matt Brown

Leadership

Select article: Emotional Contagion at Work

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First published 2014-8

Emotional Contagion at Work

Rebecca A. Bull Schaefer, Michael E. Palanski

Journal of Management Education

Select article: Perceptual and acoustic differences between authentic and acted nonverbal emotional vocalizations

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First published 2018-3

Perceptual and acoustic differences between authentic and acted nonverbal emotional vocalizations

Andrey Anikin, César F. Lima

Quarterly Journal of Experimental Psychology

Select article: How Emotional Labor and Ethical Leadership Affect Job Engagement for Chinese Public Servants

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Research article

First published 2014-3

How Emotional Labor and Ethical Leadership Affect Job Engagement for Chinese Public Servants

Xiaojun Lu, Mary E. Guy

Public Personnel Management

Select article: Problematizing the authentic self in conceptualizations of emotional dissonance

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First published 2019-9

Problematizing the authentic self in conceptualizations of emotional dissonance

Elaine O’Brien, Carol Linehan

Human Relations

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