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Research article

First published 2009-04

The Interplay between Customer Participation and Difficulty of Design Examples in the Online Designing Process and Its Effect on Customer Satisfaction: Mediational Analyses

Chia-Chi Chang, Hui-Yun Chen, I-Chiang Huang

Cyberpsychology,Behavior,and Social Networking

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Research article

First published 2022-2

Walk A Mile in Their Shoes: Perspective-Taking as an Intervention for Difficult Customer Interactions

Lindsey Lee

Journal of Hospitality & Tourism Research

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Other

First published 2007-01

Customer Service and the Dilemma of Product Warranty

Sushil Kumar, Shailendra Singh

Asian Journal of Management Cases

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Research article

First published 2000-01

Should We Delight the Customer?

Roland T. Rust, Richard L. Oliver

Journal of the Academy of Marketing Science

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Research article

First published 2000-7

Innovations in Customer Service: The Key to Business Success ∗

B M Ghodeswar

Management and Labour Studies

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Research article

First published 2013-2

Alleviating the Burden of Emotional Labor

A. Silke McCance, Christopher D. Nye, Lu Wang [...]

Journal of Management

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Research article

First published 2020-11

Inferring gender and age of customers in shopping malls via indoor positioning data

Yaxi Liu, Dayu Cheng, Tao Pei [...]

Environment and Planning B: Urban Analytics and City Science

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Research article

First published 2015-11

Dealing with the ‘Alignment Problem’

Don Peppers

Journal of Creating Value

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Research article

First published 2009-9

Customer Experiences,Interactions,Relationships and Corporate Reputation: A Conceptual Approach

Nic S. Terblanche

Journal of General Management

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Research article

First published 2008-6

New Leadership for a New Era

Isabelle Cami

Journal of Medical Marketing: Device,Diagnostic and Pharmaceutical Marketing

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