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Research article

First published 2025-6

Impact of Self‐Service Technology in Designing a Service Delivery System

Jie Wang, Lijun Ma, Weili Xue [...]

Production and Operations Management

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Research article

First published 2010-02

Toward a Provider-Based View on the Design and Delivery of Quality E-Service Encounters

Yun Kyung Cho, Larry J. Menor

Journal of Service Research

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Research article

First published 1997

Research on Customer Requirements for Transit Service Design and Delivery

Jane Glascock

Transportation Research Record: Journal of the Transportation Research Board

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Research article

First published 2015-2

Improving Productivity in Design and Development of Information Technology (IT) Service Delivery Simulation Models

Anton Beloglazov, Dipyaman Banerjee, Alan Hartman [...]

Journal of Service Research

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Other

First published 1995-10

Design and Measurement Considerations in Evaluating Integrated Human Service Delivery Systems

Michael P. Shea, John J. Lewko, Robert J. Flynn [...]

American Journal of Evaluation

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Research article

First published 2019-04

When Should Customers Control Service Delivery? Implications for Service Design

Ioannis Bellos, Stylianos Kavadias

Production and Operations Management

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Research article

First published 2024-03-15

Pre-employment transition services: Provider experiences with design and delivery

Jessica M. Awsumb, Erik W. Carter

Journal of Vocational Rehabilitation

Open access

Research article

First published 2024-9

Shaping the techno-social landscape of corrections: How values,technology,and culture influence the design of correctional service delivery applications

Stuart Ross, Mark A Wood, Ron Baird [...]

Journal of Criminology

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Research article

First published 1977-03

Equity and Institutional Design in Urban Service Delivery

Richard C. Rich

Urban Affairs Review

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Research article

First published 2010-02

Service Design for Experience-Centric Services

Leonieke G. Zomerdijk, Christopher A. Voss

Journal of Service Research

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