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Retricted access

Research article

First published 2014-3

Management of Guest Delight in Hotels: An Exploratory Study

Sinmoy Goswami, Mrinmoy K. Sarma

Vision: The Journal of Business Perspective

Retricted access

Research article

First published 2011-9

Understanding Customer Delight

Vincent P. Magnini, John C. Crotts, Anita Zehrer

Journal of Travel Research

Retricted access

Research article

First published 2008-9

The Surprise-Delight Relationship Revisited in the Management of Experience

Joëlle Vanhamme

Recherche et Applications en Marketing (English Edition)

Retricted access

Research article

First published 2005-11

Reassessing the Foundations of Customer Delight

Adam Finn

Journal of Service Research

Retricted access

Research article

First published 2013-8

Delighting Consumers Click by Click

Christopher Bartl, Matthias H. J. Gouthier, Markus Lenker

Journal of Service Research

Retricted access

Review article

First published 2012-2

Customer Delight

Adam Finn

Journal of Service Research

Retricted access

Research article

First published 2016-8

Implementing a Delight Strategy in a Restaurant Setting

Donald C. Barnes, Tracy Meyer, Brian R. Kinard

Cornell Hospitality Quarterly

Retricted access

Research article

First published 2023

Analysing the Impact of Omni-channel Customer Delight on Repurchase Intention

Rajeev Gupta, Vikas Kumar, Arun Kumar Kaushik [...]

Global Business Review

Open access

Research article

First published 2025

Promoting customer loyalty in the mobile service industry in South Africa: The roles of satisfaction and delight

Rebecca P Masoma, Daniel K. Maduku

Journal of General Management

Retricted access

Research article

First published 2008-5

Delight by Design: The Role of Hedonic versus Utilitarian Benefits

Ravindra Chitturi, Rajagopal Raghunathan, Vijay Mahajan

Journal of Marketing

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