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First published 1993-5

Job Satisfaction,Job Involvement,Job Security,and Customer Focus of Quick-Service Restaurant Employees

John R. Dienhart, Mary B. Gregoire

Journal of Hospitality & Tourism Research

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Research article

First published 2016-2

Frontline Employee Customer-Oriented Attitude in the Presence of Job Demands and Resources

Jaewon (Jay) Yoo, Todd J. Arnold

Journal of Service Research

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Research article

First published 2013-3

Understanding the competencies needed to customize jobs: A competency model for customized employment

Jennifer Harvey, Ronald Szoc, Michelle Dela Rosa [...]

Journal of Vocational Rehabilitation

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Research article

First published 2010-11

The Role of Job Demands and Emotional Exhaustion in the Relationship Between Customer and Employee Incivility

Danielle D. van Jaarsveld, David D. Walker, Daniel P. Skarlicki

Journal of Management

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Research article

First published 2014-5

Corporate Social Responsibility,Customer Orientation,and the Job Performance of Frontline Employees

Daniel Korschun, C.B. Bhattacharya, Scott D. Swain

Journal of Marketing

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Research article

First published 2023-4

Customer Incivility and Service Recovery Performance: Job Crafting as a Buffer

Adil Zahoor, Mushtaq Ahmad Siddiqi

Vision: The Journal of Business Perspective

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Research article

First published 2017-8

Customer-Directed Extra-Role Performance and Emotional Understanding: Effects on Customer Conflict,Felt Stress,Job Performance and Turnover Intentions

Jay P. Mulki, John W. Wilkinson

Australasian Marketing Journal

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Research article

First published 2011-6

Two Faces of the Satisfaction Mirror: A Study of Work Environment,Job Satisfaction,and Customer Satisfaction in Dutch Municipalities

Brenda Vermeeren, Ben Kuipers, Bram Steijn

Review of Public Personnel Administration

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Research article

First published 2012-5

How and When Does Customer Orientation Influence Frontline Employee Job Outcomes? A Meta-Analytic Evaluation

Alex R. Zablah, George R. Franke, Tom J. Brown [...]

Journal of Marketing

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Research article

First published 2010-02

The Role and Effect of Job Satisfaction and Empowerment On Customers’ Perception of Service Quality: a Study in the Restaurant Industry

Gabriel Gazzoli, Murat Hancer, Yumi Park

Journal of Hospitality & Tourism Research

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