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Research article

First published 2020-2

Customer Service Evaluations of Employees With Disabilities: The Roles of Perceived Competence and Service Failure

Juan M. Madera, D. Christopher Taylor, Nelson A. Barber

Cornell Hospitality Quarterly

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Research article

First published 2025

Non-disabled and disabled baristas: How differently do employee service attributes affect customer satisfaction?

Jinkyung Jenny Kim, Chihyung Michael Ok, Kyu-Hyeon Joo [...]

Tourism and Hospitality Research

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Research article

First published 2013-7

Customized self-employment and the use of Discovery for entrepreneurs with disabilities

Karen L. Heath, Karen M. Ward, Danielle L. Reed

Journal of Vocational Rehabilitation

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Research article

First published 2009-1

One-Stop Career Center Customer Satisfaction Questionnaire: Psychometric properties of an instrument that can be used by individuals with and without disabilities

Robert Gervey, Ni Gao

Journal of Vocational Rehabilitation

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Research article

First published 2013-5

Improving workforce outcomes among persons with disabilities in Brazil through youth apprenticeships and customized employment

Paulo dos Santos Rodrigues, Richard G. Luecking, Rosana Glat [...]

Journal of Vocational Rehabilitation

Open access

Review article

First published 2025-9

Employing Strength: A Scoping Review of Customized Employment Practices to Support Inclusive Employment for People with Intellectual Disabilities

Jennifer Christianson-Barker, Alex Franzius, Rachel Mills [...]

Journal of Vocational Rehabilitation

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Research article

First published 2025-7

Effects of Customized Employment on Individuals with Intellectual and Developmental Disabilities: A Randomized Controlled Trial in Spain

Vicente Martínez-Tur, Estreder Yolanda, Tomás Inés [...]

Journal of Vocational Rehabilitation

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Research article

First published 1995-8

Custom device development and professional training in developmental disabilities

William C. Mann, Susan M. Nochajski, Stephen H. Sprigle [...]

Technology and Disability

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Research article

First published 1995-10

Customers with Disabilities: The Ultimate Usability Challenge

Jim Tobias, Marilyn Benoit, Ellen Francik [...]

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Review article

First published 2012-3

Customer Journey Mapping as an Advocacy Tool for Disabled People

Adam Crosier, Alison Handford

Social Marketing Quarterly

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