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Research article

First published 2010-5

‘‘By-the-Book’’ Decision Making: How Service Employee Desire for Decision Latitude Influences Customer Selection Decisions

Sterling A. Bone, John C. Mowen

Journal of Service Research

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Research article

First published 2017-3

How to Separate the Wheat from the Chaff: Improved Variable Selection for New Customer Acquisition

Sebastian Tillmanns, Frenkel Ter Hofstede, Manfred Krafft [...]

Journal of Marketing

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Research article

First published 2023-06-01

ITARA and ELECTRE III three-way decision model in the spherical fuzzy environment and its application in customer selection

Meiqin Wu, Jiawen Song, Jianping Fan

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Research article

First published 2004-10

A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy

Rajkumar Venkatesan, V. Kumar

Journal of Marketing

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Research article

First published 2007-11

Optimal Customer Relationship Management Using Bayesian Decision Theory: An Application for Customer Selection

Rajkumar Venkatesan, V. Kumar, Timothy Bohling

Journal of Marketing Research

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Research article

First published 2026-3

Customer care in selected academic libraries in Ghana

Amy Pascalia Abra Asimah, Thomas B. van der Walt

Information Development

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Research article

First published 2005-10

Reducing Adverse Selection through Customer Relationship Management

Yong Cao, Thomas S. Gruca

Journal of Marketing

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Research article

First published 2019-2

Mutual information and sensitivity analysis for feature selection in customer targeting: A comparative study

Néstor Barraza, Sérgio Moro, Marcelo Ferreyra [...]

Journal of Information Science

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Research article

First published 2021-6

Understanding Customer Priorities for Selection of Call Taxi Service Provider

Adimuthu Ramasamy, Kamalakanta Muduli, Aezeden Mohamed [...]

Journal of Operations and Strategic Planning

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Research article

First published 1998-01

Attributional Analysis of Customers' Hotel Selection Criteria by U.K. Grading Scheme Categories

Roger J. Callan

Journal of Travel Research

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