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Articles (6)

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1-6 of 6 results for customer-oriented-bureaucracy

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Select article: Customer oriented militants? A critique of the `customer oriented bureaucracy' theory on front-line service worker collectivism

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Research article

First published 2007-06

Customer oriented militants? A critique of the `customer oriented bureaucracy' theory on front-line service worker collectivism

Paul Brook

Work,Employment and Society

Select article: Organizations and their consumers: Bridging work and consumption

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Research article

First published 2015-9

Organizations and their consumers: Bridging work and consumption

Yiannis Gabriel, Marek Korczynski, Kerstin Rieder

Organization

Select article: Non-profits and the ‘hollowed out’ state: the transformation of working conditions through personalizing social care services during an era of austerity

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Research article

First published 2016-8

Non-profits and the ‘hollowed out’ state: the transformation of working conditions through personalizing social care services during an era of austerity

Ian Cunningham

Work,Employment and Society

Select article: Improving Municipal Governance in China

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Research article

First published 2006-04

Improving Municipal Governance in China

Kenneth W. Foster

Modern China

Select article: Back-Office Service Work: Bureaucracy Challenged?

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Other

First published 2004-03

Back-Office Service Work: Bureaucracy Challenged?

Marek Korczynski

Work,Employment and Society

Select article: Post-bureaucratic encounters: Affective labour in public employment services

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Research article

First published 2017-11

Post-bureaucratic encounters: Affective labour in public employment services

Otto Penz, Birgit Sauer, Myriam Gaitsch [...]

Critical Social Policy

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