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Articles (356)

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1-10 of 356 results for customer-oriented services

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Select article: Customer Orientation,Learning Orientation,and New Service Development

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Research article

First published 2011-11

Customer Orientation,Learning Orientation,and New Service Development

Kayhan Tajeddini

Journal of Hospitality & Tourism Research

Select article: The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

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Research article

First published 2008-02

The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

Anat Rafaeli, Lital Ziklik, Lorna Doucet

Journal of Service Research

Select article: Customer Orientation of Service Employees and Rapport: Influences On Service-Outcome Variables in Full-Service Restaurants

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Research article

First published 2010-02

Customer Orientation of Service Employees and Rapport: Influences On Service-Outcome Variables in Full-Service Restaurants

Wansoo Kim, Chihyung Ok

Journal of Hospitality & Tourism Research

Select article: Customer-Oriented Behaviour of Front-Line Service Employees: The Need to be Both Willing and Able

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Research article

First published 2010-5

Customer-Oriented Behaviour of Front-Line Service Employees: The Need to be Both Willing and Able

Narumon Pimpakorn, Paul G. Patterson

Australasian Marketing Journal

Select article: Investigating the Impact of Locus of Control on Customer Orientation Behaviour of Sales Personnel in Services Sector

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Research article

First published 2013-9

Investigating the Impact of Locus of Control on Customer Orientation Behaviour of Sales Personnel in Services Sector

Debasis Bhattacharya, Shuvendu Dey, Dipak Saha

Asia-Pacific Journal of Management Research and Innovation

Select article: Building Narratives of Effectiveness and Customer Orientation at the Interface of Different Actors in the Lifestyle Guidance Service Process

Open access

Research article

First published 2025

Building Narratives of Effectiveness and Customer Orientation at the Interface of Different Actors in the Lifestyle Guidance Service Process

Heli Tiusanen, Sanna Ryynänen, Marjo Suhonen

Journal of Patient Experience

Select article: Market Orientation,Service Quality Perception,and Customer Satisfaction: The Role of Market-sensing Capabilities

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Research article

First published 2020-7

Market Orientation,Service Quality Perception,and Customer Satisfaction: The Role of Market-sensing Capabilities

Emmanuel A. Amangala, Andy Fred Wali

Business Perspectives and Research

Select article: Service,People and Customer Orientation: A Capability View to CRM and Sustainable Competitive Advantage

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Research article

First published 2018-6

Service,People and Customer Orientation: A Capability View to CRM and Sustainable Competitive Advantage

Suhail Ahmad Bhat, Mushtaq Ahmad Darzi

Vision: The Journal of Business Perspective

Select article: Soft and Hard Aspects of Quality Management Practices Influencing Service Quality and Customer Satisfaction in Manufacturing-oriented Services

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Research article

First published 2010-1

Soft and Hard Aspects of Quality Management Practices Influencing Service Quality and Customer Satisfaction in Manufacturing-oriented Services

Usha Lenka, Damodar Suar, Pratap K.J. Mohapatra

Global Business Review

Select article: Relationship between Emotional Labor and Customer Orientation among Airline Service Employees: Mediating Role of Depersonalization

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Research article

First published 2018-3

Relationship between Emotional Labor and Customer Orientation among Airline Service Employees: Mediating Role of Depersonalization

JungHoon (Jay) Lee, Chihyung “Michael” Ok, Seung-Hoon Lee [...]

Journal of Travel Research

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