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customer-oriented OCB
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Select article: The Impact of Servant Leadership on Hotel Employees’ “Servant Behavior”
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Research article
First published November, 2013
The Impact of Servant Leadership on Hotel Employees’ “Servant Behavior”
Long-Zeng Wu,
Eliza Ching-Yick Tse,
Pingping Fu
[...]
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Cornell Hospitality Quarterly
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Select article: Industry as Contexts or Theory? A Systematic and Meta-Analysis of Status and Directions of Organizational Citizenship Behaviors in Hospitality
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Research article
First published June, 2023
Industry as Contexts or Theory? A Systematic and Meta-Analysis of Status and Directions of Organizational Citizenship Behaviors in Hospitality
Emily Ma
,
Danni Wang,
Liang Wang
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Journal of Hospitality & Tourism Research
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, Danni Wang, Liang Wang 
