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Research article

First published 2021-11

Touch Versus Tech in Service Encounters

Alei Fan, Anna S. Mattila

Cornell Hospitality Quarterly

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Research article

First published 2013-11

Corporate Social Responsibility in Business-to-Business Markets: How Organizational Customers Account for Supplier Corporate Social Responsibility Engagement

Christian Homburg, Marcel Stierl, Torsten Bornemann

Journal of Marketing

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Research article

First published 2023-10

RETRACTED: Analysis of the customer value of internet companies and its relationship with corporate value

Lu Lu

International Journal of Electrical Engineering & Education

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Research article

First published 2007-10

Role of Dynamic Capability and Information Technology in Customer Relationship Management: A Study of Indian Companies

Darshan Desai, Subrat Sahu, Piyush Kumar Sinha

Vikalpa: The Journal for Decision Makers

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Research article

First published 2010-3

Does Exclusivity Always Pay Off? Exclusive Price Promotions and Consumer Response

Michael J. Barone, Tirthankar Roy

Journal of Marketing

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Research article

First published 2009-03

Online customer communities

Lorraine Paterson

Business Information Review

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Research article

First published 2010-12

Because You're Worth It: A Study of the Consumer Status Concept

William Sabadie

Recherche et Applications en Marketing (English Edition)

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Research article

First published 2024-9-13

The Customer Loyalty vs. Customer Retention: The Impact of Customer Relationship Management on Customer Satisfaction

Ram Kumar Dwivedi, Shailee Lohmor Choudhary, Rinku Sharma Dixit [...]

Web Intelligence

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Research article

First published 2013-5

Customer-Centric Leadership: How to Manage Strategic Customers as Assets in B2B Markets

Christoph Senn, Axel Thoma, George S. Yip

California Management Review

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Research article

First published 2022-10-12

Impact of psychological ownership on customer citizenship behaviour in the sharing economy

Gaixia Wang, Jian Zhang

Human Systems Management

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