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Research article

First published 2023-06

Please don't make me wait! Influence of customers' waiting preference and no‐show behavior on appointment systems

Ruijie Zhang, Xiaohua Han, Rowan Wang [...]

Production and Operations Management

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Research article

First published 2017-09

Pricing in a Transportation Station with Strategic Customers

Athanasia Manou, Pelin G. Canbolat, Fikri Karaesmen

Production and Operations Management

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Research article

First published 2012-01

Revenue Management with End‐of‐Period Discounts in the Presence of Customer Learning

Anton Ovchinnikov, Joseph M. Milner

Production and Operations Management

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Research article

First published 2019-05

Decision Biases of Strategic Customers with Private Product‐Value Information: An Experimental Study

Yanan Song, Xiaobo Zhao, Wanshan Zhu [...]

Production and Operations Management

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Research article

First published 2020-01

Learning with Projection Effects in Service Operations Systems

Qiao‐Chu He, Ying‐Ju Chen, Rhonda Righter

Production and Operations Management

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Research article

First published 2022-02

Pricing in Service Systems with Rational Balking and Abandonment of Time‐Sensitive Customers

Hossein Abouee‐Mehrizi, Ata Ghareaghaji Zare, Renata A. Konrad

Production and Operations Management

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Research article

First published 2017-2

Modeling and simulation of customer dissatisfaction in waiting lines and its effects

Jorge A Alvarado-Valencia, Gabriela C Tueti Silva, Jairo R Montoya-Torres

SIMULATION

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Research article

First published 2025-6

How Observed Queue Length and Service Times Drive Reneging Behavior in Queues

Zeynep Aksin, Busra Gencer, Evrim Didem Gunes

Production and Operations Management

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Review article

First published 2007-10

Human Factors Contributes to Queuing Theory: Parkinson's Law and Security Screening

Clara V. Marin, Colin G. Drury, Rajan Batta [...]

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2018-2

The Principle of Reciprocity in Hospitality Contexts: The Relationship Between Tipping Behavior and Food Servers’ Approaches to Handling Leftovers

John S. Seiter, Harry Weger

Journal of Hospitality & Tourism Research

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