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Research article

First published 2021-05

Policy Uncertainty and Customer Concentration

Woon Sau Leung, Jiong Sun

Production and Operations Management

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Research article

First published 2012-5

Customer Uncertainty following Downsizing: The Effects of Extent of Downsizing and Open Communication

Christian Homburg, Martin Klarmann, Sabine Staritz

Journal of Marketing

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Research article

First published 2015-04

The Role of Discount Vouchers in Market with Customer Valuation Uncertainty

Fei Gao, Jian Chen

Production and Operations Management

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Research article

First published 2008-08

Uncertainty Avoidance as a Moderator of the Relationship between Perceived Service Quality and Customer Satisfaction

Martin Reimann, Ulrich F. Lünemann, Richard B. Chase

Journal of Service Research

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Research article

First published 2008-02

The Impact of Service-Time Uncertainty and Anticipated Congestion on Customers' Waiting-Time Decisions

Piyush Kumar, Parthasarathy Krishnamurthy

Journal of Service Research

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Research article

First published 2022-12

No pain,no gain! The uncertainty-to-win effect on customer experience quality through gamified interaction

Thomas Leclercq

Recherche et Applications en Marketing (English Edition)

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Research article

First published 2017-4

Do Disclosures of Customer Metrics Lower Investors’ and Analysts’ Uncertainty but Hurt Firm Performance?

Emanuel Bayer, Kapil R. Tuli, Bernd Skiera

Journal of Marketing Research

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Research article

First published 2015-11

Service Firm Performance Transparency

Yeyi Liu, Andreas B. Eisingerich, Seigyoung Auh [...]

Journal of Service Research

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Research article

First published 2021-11

Managing Customer Uncertainty in Making Service Offshoring Decisions

Lu Lu, Gary D. Gregory, Liem Viet Ngo [...]

Journal of Service Research

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Review article

First published 2005-9

Judgments Under Uncertainty and Time Pressure: Modeling and Analysis of Operators' Judgments of Customers' Creditworthiness

Younho Seong

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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