Search results: Sage Journals

Restricted accessResearch articleFirst published June, 2026

AI-based Service Adoption in the BFSI Sector: Examining the Influence of Customer Traits and Platform Functionalities

Apoorva, Purva Kansal

Jindal Management Journal

Restricted accessResearch articleFirst published February, 2002

The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings

Tom J. Brown, John C. Mowen, D. Todd Donavan [...]

Journal of Marketing Research

Restricted accessResearch articleFirst published October, 2005

Relations among Measures of Trait Empathy,Empathetic Response,and Willingness to Get Involved in Customer-Contact Situations

Hung-Jen Su, Sanghyun Lee, Jing Ding [...]

Psychological Reports

Restricted accessResearch articleFirst published July, 2002

The Effects of Job Autonomy,Customer Demandingness,and Trait Competitiveness on Salesperson Learning,Self-Efficacy,and Performance

Guangping Wang, Richard G. Netemeyer

Journal of the Academy of Marketing Science

Restricted accessResearch articleFirst published July, 2025

The effects of hotels’ environmental sustainability communication strategies on social Media engagement and brand advocacy: The roles of communication characteristics and customers’ personality traits

Ibrahim Alnawas, Kamel El Hedhli, Allam Abu Farha [...]

Journal of Vacation Marketing

Restricted accessResearch articleFirst published March, 2024

Understanding Indian Millennials' Awareness Towards Brand Personality of Apparel Brands

Simran Sikka, Jitender Kumar

SEDME (Small Enterprises Development,Management & Extension Journal): A worldwide window on MSME Studies

Restricted accessResearch articleFirst published February, 2020

The Ambidextrous Sales Force: Aligning Salesperson Polychronicity and Selling Contexts for Sales-Service Behaviors and Customer Value

Ryan Mullins, Raj Agnihotri, Zachary Hall

Journal of Service Research

Restricted accessResearch articleFirst published May, 2002

Consumer Complaint Behavior Manifestations for Table Service Restaurants: Identifying Sociodemographic Characteristics,Personality,and Behavioral Factors

David L. Jones, Ken W. McCleary, Lawrence R. Lepisto

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published April, 1998

Customer Service Behavior in Retail Settings: A Study of the Effect of Service Provider Personality

Robert F. Hurley

Journal of the Academy of Marketing Science

Restricted accessResearch articleFirst published April, 2018

Computer Animation Technology in Behavioral Sciences: A Sequential,Automatic,and High-Throughput Approach to Quantifying Personality in Zebrafish ( Danio rerio )

Melissa L. Fangmeier, Daniel W.A. Noble, Rose E. O'Dea [...]

Zebrafish

Restricted accessResearch articleFirst published June, 2026

AI-based Service Adoption in the BFSI Sector: Examining the Influence of Customer Traits and Platform Functionalities

Apoorva, Purva Kansal

Jindal Management Journal

Restricted accessResearch articleFirst published February, 2002

The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings

Tom J. Brown, John C. Mowen, D. Todd Donavan [...]

Journal of Marketing Research

Restricted accessResearch articleFirst published October, 2005

Relations among Measures of Trait Empathy,Empathetic Response,and Willingness to Get Involved in Customer-Contact Situations

Hung-Jen Su, Sanghyun Lee, Jing Ding [...]

Psychological Reports

Restricted accessResearch articleFirst published July, 2002

The Effects of Job Autonomy,Customer Demandingness,and Trait Competitiveness on Salesperson Learning,Self-Efficacy,and Performance

Guangping Wang, Richard G. Netemeyer

Journal of the Academy of Marketing Science

Restricted accessResearch articleFirst published July, 2025

The effects of hotels’ environmental sustainability communication strategies on social Media engagement and brand advocacy: The roles of communication characteristics and customers’ personality traits

Ibrahim Alnawas, Kamel El Hedhli, Allam Abu Farha [...]

Journal of Vacation Marketing

Restricted accessResearch articleFirst published March, 2024

Understanding Indian Millennials' Awareness Towards Brand Personality of Apparel Brands

Simran Sikka, Jitender Kumar

SEDME (Small Enterprises Development,Management & Extension Journal): A worldwide window on MSME Studies

Restricted accessResearch articleFirst published February, 2020

The Ambidextrous Sales Force: Aligning Salesperson Polychronicity and Selling Contexts for Sales-Service Behaviors and Customer Value

Ryan Mullins, Raj Agnihotri, Zachary Hall

Journal of Service Research

Restricted accessResearch articleFirst published May, 2002

Consumer Complaint Behavior Manifestations for Table Service Restaurants: Identifying Sociodemographic Characteristics,Personality,and Behavioral Factors

David L. Jones, Ken W. McCleary, Lawrence R. Lepisto

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published April, 1998

Customer Service Behavior in Retail Settings: A Study of the Effect of Service Provider Personality

Robert F. Hurley

Journal of the Academy of Marketing Science

Restricted accessResearch articleFirst published April, 2018

Computer Animation Technology in Behavioral Sciences: A Sequential,Automatic,and High-Throughput Approach to Quantifying Personality in Zebrafish ( Danio rerio )

Melissa L. Fangmeier, Daniel W.A. Noble, Rose E. O'Dea [...]

Zebrafish