Sage Journals: Discover world-class research

Retricted access

Research article

First published 2026

Immersion in cheers: Experiencescape,customer inspiration,and drink statues in craft beer tourism using PLS-SEM,IPMA,and ANN

Junxin Hu, Boyu Lin, Xiaoxiao Fu

Journal of Vacation Marketing

Retricted access

Research article

First published 2019-11

Spillover Effects of Status Demotion on Customer Reactions to Loyalty Reward Promotions: The Role of Need for Status and Exclusivity

YooHee Hwang, Anna S. Mattila

Journal of Travel Research

Retricted access

Research article

First published 2013-8

Internal Marketing,Customer Orientation,and Organizational Commitment: Moderating Effects of Work Status

Meiju Huang, Mei-Yen Chen

Psychological Reports

Retricted access

Research article

First published 2009-4

Customers' Expectations of Complaint Handling by Airline Service: Privilege Status and Reasonability of Demands from a Social Learning Perspective

Wen-Bin Chiou, Ming-Hsu Chang, Chao-Chin Yang

Psychological Reports

Open access

Research article

First published 2018-2

The Abercrombie & Fitch Effect: The Impact of Physical Dominance on Male Customers' Status-Signaling Consumption

Tobias Otterbring, Christine Ringler, Nancy J. Sirianni [...]

Journal of Marketing Research

Retricted access

Research article

First published 2010-12

Because You're Worth It: A Study of the Consumer Status Concept

William Sabadie

Recherche et Applications en Marketing (English Edition)

Retricted access

Research article

First published 2017-11

Service Employee Responses to Angry Customer Complaints

Christina Jerger, Jochen Wirtz

Journal of Service Research

Retricted access

Research article

First published 2025

Non-disabled and disabled baristas: How differently do employee service attributes affect customer satisfaction?

Jinkyung Jenny Kim, Chihyung Michael Ok, Kyu-Hyeon Joo [...]

Tourism and Hospitality Research

Retricted access

Research article

First published 2020-10

Customization in Luxury Brands: Can Valentino Get Personal?

C. Page Moreau, Emanuela Prandelli, Martin Schreier [...]

Journal of Marketing Research

Retricted access

Research article

First published 2017-9

Managing Status: How Luxury Brands Shape Class Subjectivities in the Service Encounter

Delphine Dion, Stéphane Borraz

Journal of Marketing

Search results