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1-10 of 23 results for customer sovereignty

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Select article: Playing with Space to Deal with the Contradictions of Customer Sovereignty: An Ethnography of Service Workers’ Spatial Tactics in Train Stations

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Research article

First published 2025-6

Playing with Space to Deal with the Contradictions of Customer Sovereignty: An Ethnography of Service Workers’ Spatial Tactics in Train Stations

Albane Grandazzi, Oriane Sitte de Longueval, Jean-Baptiste Suquet

Work,Employment and Society

Select article: Knocking sovereign customers off their pedestals? When contact staff educate,amateurize,and penalize deviant customers

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First published 2021-12

Knocking sovereign customers off their pedestals? When contact staff educate,amateurize,and penalize deviant customers

Aurélien Rouquet, Jean-Baptiste Suquet

Human Relations

Select article: The King’s Plunder,the King’s Justice: Sovereignty in British India,1756–76

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First published 2017-8

The King’s Plunder,the King’s Justice: Sovereignty in British India,1756–76

Rahul Govind

Studies in History

Select article: Customer abuse to service workers: an analysis of its social creation within the service economy

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First published 2013-10

Customer abuse to service workers: an analysis of its social creation within the service economy

Marek Korczynski, Claire Evans

Work,Employment and Society

Select article: ‘The Work You Want,The Help You Need’: Constructing the Customer in Jobcentre Plus

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Research article

First published 2007-03

‘The Work You Want,The Help You Need’: Constructing the Customer in Jobcentre Plus

Patrice Rosenthal, Riccardo Peccei

Organization

Select article: Subclinical: The Invisible Service Worker

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First published 2020-6

Subclinical: The Invisible Service Worker

Kushagra Bhatnagar

Marketing Theory

Select article: The Point of Selling: Capitalism,Consumption and Contradictions

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Research article

First published 2005-01

The Point of Selling: Capitalism,Consumption and Contradictions

Marek Korczynski

Organization

Select article: A Note on Marketing Systems and Social Media

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Research article

First published 2024-6

A Note on Marketing Systems and Social Media

William Redmond

Journal of Macromarketing

Select article: More than just a famous face: Exploring the rise of the celebrity expert-advocate through anti-trafficking action by the Demi and Ashton Foundation

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Research article

First published 2014-12

More than just a famous face: Exploring the rise of the celebrity expert-advocate through anti-trafficking action by the Demi and Ashton Foundation

Sarah L. Steele, Tyler Shores

Crime,Media,Culture: An International Journal

Select article: Dirty Work and Emotional Labor in Public Service: Why Government Employers Should Adopt an Ethic of Care

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Research article

First published 2022-9

Dirty Work and Emotional Labor in Public Service: Why Government Employers Should Adopt an Ethic of Care

Sharon H. Mastracci

Review of Public Personnel Administration

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