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Research article

First published 2009-10

The Mystery Customer: Continuing Absences in the Sociology of Service Work

Marek Korczynski

Sociology

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Research article

First published 2021-5

The Influence of Social Perceptions on Restaurant Employee Work Engagement and Extra-Role Customer Service Behavior: A Moderated Mediation Model

Marissa Orlowski, Diego Bufquin, Michael E. Nalley

Cornell Hospitality Quarterly

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Research article

First published 2011-5

‘Knows How to Please a Man’: Studying Customers to Understand Service Work

Lynne Pettinger

The Sociological Review

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Research article

First published 2005-4

Conflicts in the Work–Family Interface: Links to Job Stress,Customer Service Employee Performance,and Customer Purchase Intent

Richard G. Netemeyer, James G. Maxham, Chris Pullig

Journal of Marketing

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Research article

First published 2009-01

Preserving masculinity in service work: An exploration of the underreporting of customer anti-social behaviour

Victoria Bishop, Catherine M. Cassell, Helge Hoel

Human Relations

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Research article

First published 1999-7

Work Organization,Technology,and Performance in Customer Service and Sales

Rosemary Batt

ILR Review

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Research article

First published 2004-9

Investigating Issues in Aging and Work Performance Using a Customer Service Task Simulator

Joseph Sharit, Sara J. Czaja, Mario Hernandez [...]

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2009-6

Structural Relationships between Work Environment and Service Quality Perceptions as A Function of Customer Contact Intensity: Implications for Human Service Strategy

Dennis J. Scotti, Joel Harmon, Scott J. Behson

Journal of Health and Human Services Administration

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Research article

First published 2013-12

The customer in the sociology of work: different ways of going beyond the management–worker dyad

Marek Korczynski

Work,Employment and Society

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Research article

First published 2014-12

Linkages between Organization Climate and Work Outcomes: Perceptual Differences among Health Service Professionals as a Function of Customer Contact Intensity

Dennis J. Scotti, Joel Harmon

Journal of Health and Human Services Administration

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