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1-10 of 250 results for customer service standards

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Select article: Customer Service Behavior and Attitudes among Hotel Managers: A Look at Perceived Support Functions,Standards for Service,and Service Process Outcomes

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Research article

First published 2000-08

Customer Service Behavior and Attitudes among Hotel Managers: A Look at Perceived Support Functions,Standards for Service,and Service Process Outcomes

Alex M. Susskind, Carl P. Borchgrevink, Robert A. Brymer [...]

Journal of Hospitality & Tourism Research

Select article: Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality

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Research article

First published 2013-05

Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality

Liana Victorino, Rohit Verma, Don G. Wardell

Production and Operations Management

Select article: Using Competencies and Rewards to Enhance Business Performance and Customer Service at the Standard Life Assurance Company

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Research article

First published 2001-07

Using Competencies and Rewards to Enhance Business Performance and Customer Service at the Standard Life Assurance Company

Duncan Brown

Compensation & Benefits Review

Select article: Exploring the associations between standards for service delivery (organisational culture),co-worker support,self-efficacy,job satisfaction and customer orientation in the real estate industry

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Research article

First published 2014-2

Exploring the associations between standards for service delivery (organisational culture),co-worker support,self-efficacy,job satisfaction and customer orientation in the real estate industry

Sandra Gountas, John Gountas, Felix T Mavondo

Australian Journal of Management

Select article: Revisiting the Urban Electoral Processes

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Research article

First published 2011-3

Revisiting the Urban Electoral Processes

Anamika Ajay, Unna V. Govindarajan

Environment and Urbanization ASIA

Select article: The Adoption of Information Technology by Self-Managing Service Teams

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Other

First published 2003-11

The Adoption of Information Technology by Self-Managing Service Teams

Ad de Jong, Ko de Ruyter, Jos Lemmink

Journal of Service Research

Select article: Organizational Service Systems: Antecedents and Consequences

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Research article

First published 2011-1

Organizational Service Systems: Antecedents and Consequences

Teresa García, José Varela, Marisa del Río

Tourism and Hospitality Research

Select article: Building a Programn for World-Class Service

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Research article

First published 1996-02

Building a Programn for World-Class Service

Jonathan D. Barsky

Cornell Hospitality Quarterly

Select article: The roles of co-clients and their influence on overall satisfaction during the service experience

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Research article

First published 2013-6

The roles of co-clients and their influence on overall satisfaction during the service experience

Christèle Camelis, Florence Dano, Kiane Goudarzi [...]

Recherche et Applications en Marketing (English Edition)

Select article: Do Hotel Customers use a Multi-Expectation Framework in the Evaluation of Services? A Study in Cappadocia,Turkey

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Research article

First published 2010-1

Do Hotel Customers use a Multi-Expectation Framework in the Evaluation of Services? A Study in Cappadocia,Turkey

Ibrahim Yilmaz

Tourism and Hospitality Research

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