Search results: Sage Journals

Restricted accessResearch articleFirst published May, 2015

Service Integrated Relationships (SIR): A Strategic Process Framework for Managing the Customer as a Resource

Olaf Hermans

Journal of Creating Value

Restricted accessResearch articleFirst published August, 2000

Alex M. Susskind, Carl P. Borchgrevink, Robert A. Brymer [...]

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published January, 2008

Sulin Ba, Wayne C. Johansson

Production and Operations Management

Open accessResearch articleFirst published 2025

Heli Tiusanen, Sanna Ryynänen, Marjo Suhonen

Journal of Patient Experience

Restricted accessResearch articleFirst published November, 2015

Olga Perdikaki, David Xiaosong Peng, Gregory R. Heim

Production and Operations Management

Restricted accessResearch articleFirst published October, 2001

John T. Mentzer, Daniel J. Flint, G. Tomas M. Hult

Journal of Marketing

Restricted accessResearch articleFirst published April, 2016

Shuhong Gu, Junnan Hua, Tao Lv

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Restricted accessResearch articleFirst published November, 2020

Xin Zhao, Na Fu, Susan Taylor [...]

International Journal of Market Research

Restricted accessResearch articleFirst published August, 2020

Bulent Menguc, Seigyoung Auh, Fatima Wang

Journal of Service Research

Restricted accessResearch articleFirst published April, 2019

Reza Etemad-Sajadi, Laura Bohrer

Tourism and Hospitality Research