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Articles (101)

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1-10 of 101 results for customer service centre

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Select article: Examining the Link between the Forensic Quality and Customer Service Quality of Police Call Centre Interviews

Retricted access

Research article

First published 2010-3

Examining the Link between the Forensic Quality and Customer Service Quality of Police Call Centre Interviews

David G. Leeney, Katrin Mueller-Johnson

International Journal of Police Science & Management

Select article: Creating Customer-Centred Organisations: New Business Planning Tools for Australian Police Services

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Research article

First published 2001-6

Creating Customer-Centred Organisations: New Business Planning Tools for Australian Police Services

John Tomaino

International Journal of Police Science & Management

Select article: Computers,Customer Service Operatives and Cyborgs: Intra-actions in Call Centres

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Research article

First published 2009-11

Computers,Customer Service Operatives and Cyborgs: Intra-actions in Call Centres

Daniel Nyberg

Organization Studies

Select article: The (mis)representation of customer service

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Research article

First published 2005-12

The (mis)representation of customer service

Sharon C. Bolton, Maeve Houlihan

Work,Employment and Society

Select article: Articulation Work Skills and the Recognition of Call Centre Competences in Australia

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Other

First published 2009-02

Articulation Work Skills and the Recognition of Call Centre Competences in Australia

Ian Hampson, Anne Junor, Alison Barnes

Journal of Industrial Relations

Select article: Quality of Service of Primary Health Centres: Insights from a Field Study

Free access

Brief report

First published 2004-7

Quality of Service of Primary Health Centres: Insights from a Field Study

P Rameshan, Shailendra Singh

Vikalpa: The Journal for Decision Makers

Select article: Online fraud detection: ‘In the moment’ digital accountability in a data-sensitive setting

Open access

Research article

First published 2024-9

Online fraud detection: ‘In the moment’ digital accountability in a data-sensitive setting

Semire Yekta, Daniel Neyland

Big Data & Society

Select article: From documentation service centre to documentation competence centre;Experiences from Norsk Hydro

Free access

Research article

First published 1989-7

From documentation service centre to documentation competence centre;Experiences from Norsk Hydro

Sissel Sunde Thompson

Information Services and Use

Select article: Entering the era of third generation services: A comparative study of reforms in social and health care services

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Research article

First published 2016-5

Entering the era of third generation services: A comparative study of reforms in social and health care services

Ilpo Laitinen, Jari Stenvall

Journal of Adult and Continuing Education

Select article: The impact of customer service on a resort community

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Research article

First published 2002-09

The impact of customer service on a resort community

David F. Thomas

Journal of Vacation Marketing

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