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Articles (765)

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1-10 of 765 results for customer satisfaction research

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Select article: A Maximum Difference Scaling Application for Customer Satisfaction Researchers

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Research article

First published 2009

A Maximum Difference Scaling Application for Customer Satisfaction Researchers

Michael S. Garver

International Journal of Market Research

Select article: A research model of health-care competition and customer satisfaction

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Research article

First published 2007-11

A research model of health-care competition and customer satisfaction

Health Services Management Research

Select article: Using customer satisfaction research for relationship marketing: A direct marketing approach

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Research article

First published 1997-11

Using customer satisfaction research for relationship marketing: A direct marketing approach

Charles E. Gengler, Peter T.L. Popkowski Leszczyc

Journal of Interactive Marketing

Select article: Utilizing relative weight analysis in customer satisfaction research

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Research article

First published 2020-3

Utilizing relative weight analysis in customer satisfaction research

Michael S Garver, Zachary Williams

International Journal of Market Research

Select article: Using customer satisfaction research for relationship marketing: A direct marketing approach

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Research article

First published 1997-8

Using customer satisfaction research for relationship marketing: A direct marketing approach

Charles E. Gengler, Peter T.L. Popkowski Leszczyc

Journal of Interactive Marketing

Select article: Customer Satisfaction and Service Quality: A Critical Review of the Literature and Research Implications for the Hospitality Industry

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Research article

First published 1996-5

Customer Satisfaction and Service Quality: A Critical Review of the Literature and Research Implications for the Hospitality Industry

Haemoon Oh, Sara C. Parks

Journal of Hospitality & Tourism Research

Select article: A Maximum Difference Scaling Application for Customer Satisfaction Researchers

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Research article

First published 2009

A Maximum Difference Scaling Application for Customer Satisfaction Researchers

International Journal of Market Research

Select article: Book Review: Paul Szwarc – Researching Customer Satisfaction and Loyalty

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Book review

First published 2006-9

Book Review: Paul Szwarc – Researching Customer Satisfaction and Loyalty

Nigel Bradley

International Journal of Market Research

Select article: The Problem with Standardizing International Market Research: A Case Study from B2B Services

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Research article

First published 2014-5

The Problem with Standardizing International Market Research: A Case Study from B2B Services

M. Sajid Khan, Earl Naumann, Matti J. Haverila

Australasian Marketing Journal

Select article: Hospitality Marketing: A Retrospective Analysis (1960-2010) and Predictions (2010-2020)

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Other

First published 2010-11

Hospitality Marketing: A Retrospective Analysis (1960-2010) and Predictions (2010-2020)

Chekitan S. Dev, John D. Buschman, John T. Bowen

Cornell Hospitality Quarterly

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