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Research article

First published 2023-9

How to measure service quality,customer satisfaction and loyalty of public library users: Application of library customer satisfaction index (LCSI) lite model

Dong-Geun Oh

Journal of Librarianship and Information Science

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Index

First published 1996-10

The American Customer Satisfaction Index: Nature,Purpose,and Findings

Claes Fornell, Michael D. Johnson, Eugene W. Anderson [...]

Journal of Marketing

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Research article

First published 2022

Analysing the Customer Satisfaction Index of E-banking Using Kano (1984) Model Framework

Pinku Paul, Sunil Giri, Paroma Mitra [...]

Global Business Review

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Research article

First published 2021-10

Evaluating the impact mechanism of citizen participation on citizen satisfaction in a smart city

Hualin Xu, Wenlong Zhu

Environment and Planning B: Urban Analytics and City Science

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Research article

First published 2009-08

Organizational Service Climate Drivers of the American Customer Satisfaction Index (ACSI) and Financial and Market Performance

Benjamin Schneider, William H. Macey, Wayne C. Lee [...]

Journal of Service Research

Free access

Research article

First published 1999-1

Let Customers Determine Performance Bonus

M Kakati

Vikalpa: The Journal for Decision Makers

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Research article

First published 1994-7

Customer Satisfaction,Market Share,and Profitability: Findings from Sweden

Eugene W. Anderson, Claes Fornell, Donald R. Lehmann

Journal of Marketing

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Research article

First published 2013-7

Inter‐Scale Assessment & Comparison of Customer Loyalty in Banking Industry: An Empirical Study

Alok Kumar Rai, Medha Srivastava

Metamorphosis: A Journal of Management Research

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Research article

First published 2001

Exploring Customer Loyalty as a Transit Performance Measure

Peter J. Foote, Darwin G. Stuart, Rebecca Elmore-Yalch

Transportation Research Record: Journal of the Transportation Research Board

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Other

First published 2016-9

Customer Satisfaction and Long-Term Stock Returns

Alina Sorescu, Sorin M. Sorescu

Journal of Marketing

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