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1-10 of 523 results for customer satisfaction analysis

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Select article: Customer Needs and Customer Satisfaction Analysis in a Textile Dyeing Process

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Research article

First published 2014-10

Customer Needs and Customer Satisfaction Analysis in a Textile Dyeing Process

K. L. Jeyaraj, C. Muralidharan, T. Senthilvelan [...]

Clothing and Textiles Research Journal

Select article: Customer Satisfaction in Banking Industry: A Gap Analysis Approach

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First published 2012-12

Customer Satisfaction in Banking Industry: A Gap Analysis Approach

Mandeep Kaur, Nitasha Sharma, Samriti Kapoor

Asia-Pacific Journal of Management Research and Innovation

Select article: Utilizing relative weight analysis in customer satisfaction research

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Research article

First published 2020-3

Utilizing relative weight analysis in customer satisfaction research

Michael S Garver, Zachary Williams

International Journal of Market Research

Select article: Inside the Rating Scores: A Multilevel Analysis of the Factors Influencing Customer Satisfaction in the Hotel Industry

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Research article

First published 2017-5

Inside the Rating Scores: A Multilevel Analysis of the Factors Influencing Customer Satisfaction in the Hotel Industry

Tijana Radojevic, Nemanja Stanisic, Nenad Stanic

Cornell Hospitality Quarterly

Select article: Customer Satisfaction: A Meta-Analysis of the Empirical Evidence

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Research article

First published 2001-01

Customer Satisfaction: A Meta-Analysis of the Empirical Evidence

David M. Szymanski, David H. Henard

Journal of the Academy of Marketing Science

Select article: Investigating the relationships between dialog patterns and user satisfaction in customer service chat systems based on chat log analysis

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Research article

First published 2024-12

Investigating the relationships between dialog patterns and user satisfaction in customer service chat systems based on chat log analysis

Tingting Jiang, Qian Guo, Yuhan Wei [...]

Journal of Information Science

Select article: The Effect of ATM Service Quality on Customer Satisfaction and Customer Loyalty: An Empirical Analysis

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Research article

First published 2019-10

The Effect of ATM Service Quality on Customer Satisfaction and Customer Loyalty: An Empirical Analysis

Wajeeha Aslam, Ayesha Tariq, Imtiaz Arif

Global Business Review

Select article: The Link Between Salespeople’s Job Satisfaction and Customer Satisfaction in a Business-to-Business Context: A Dyadic Analysis

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Other

First published 2004-04

The Link Between Salespeople’s Job Satisfaction and Customer Satisfaction in a Business-to-Business Context: A Dyadic Analysis

Christian Homburg, Ruth M. Stock

Journal of the Academy of Marketing Science

Select article: Factor Analysis – An Application to Assess Customer Satisfaction

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Research article

First published 2000-1

Factor Analysis – An Application to Assess Customer Satisfaction

Sangeeta Arora

Paradigm: A Management Research Journal

Select article: Footprints in the Sands of Time: A Comparative Analysis of the Effectiveness of Customer Satisfaction and Customer–Company Identification over Time

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Research article

First published 2014-11

Footprints in the Sands of Time: A Comparative Analysis of the Effectiveness of Customer Satisfaction and Customer–Company Identification over Time

Till Haumann, Benjamin Quaiser, Jan Wieseke [...]

Journal of Marketing

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