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Research article

First published 2020

Using a Customer Relationship Management System to Manage a Quality Improvement Intervention

Hang Pham-Singer, Marie Onakomaiya, Allison Cuthel [...]

American Journal of Medical Quality

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Research article

First published 2017-6

Using customer relationship management systems at university libraries

Nehal Fouad, Najah Al-Goblan

IFLA Journal

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Research article

First published 2012-9

Task-Centered Context Manager for Customer Relationship Management Systems

Min Wu, Arin Bhowmick

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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Research article

First published 2021-02-02

Applying data mining on customer relationship management system to discover forgotten effects

Angélica Urrutia, Fabiola Rojo, Dra. Carolina Nicolas [...]

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

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Research article

First published 2003-7

Customer Service and Relationship Management in the Context of Technology-Enabled Service Delivery Systems

Rhett H. Walker, Heather Francis

Australasian Marketing Journal

Open access

Research article

First published 2010-1

System Dynamics Modelling in CRM: Window Fashions Gallery

F.T. Yuen, S.L. Chan

International Journal of Engineering Business Management

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Research article

First published 2005-6

A Case in Customizing E-Learning

Karen Neville, Ciara Heavin, Eoin Walsh

Journal of Information Technology

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Research article

First published 2008-12

Generic Verticalization Strategies in Enterprise System Markets: An Exploratory Framework

Lior Fink, Sarit Markovich

Journal of Information Technology

Open access

Research article

First published 2020-1

A dialogic analysis of Hello Barbie’s conversations with children

Valerie Steeves

Big Data & Society

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Review article

First published 2016-5

An examination of facility management,customer satisfaction and service relationship in the Bangkok healthcare system

Michael Pitt, Sarich Chotipanich, Sittiporn Issarasak [...]

Indoor and Built Environment

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