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Research article

First published 2015-5

Unpacking Customer Rage Elicitation

Jiraporn Surachartkumtonkun, Janet R. McColl-Kennedy, Paul G. Patterson

Journal of Service Research

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Research article

First published 2025-2

Assessing a Model of Customer Rage: Does Customer Entitlement Moderate Relationships Between Rage Emotions,Expressions and Behaviors?

S. Mostafa Rasoolimanesh, Martin Gannon, Babak Taheri [...]

Journal of Travel Research

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Research article

First published 2016-8

Geysers or Bubbling Hot Springs? A Cross-Cultural Examination of Customer Rage From Eastern and Western Perspectives

Paul G. Patterson, Michael K. Brady, Janet R. McColl-Kennedy

Journal of Service Research

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Research article

First published 2009-11

Customer Rage: Triggers,Tipping Points,and Take-Outs

Paul G. Patterson, Janet R. McColl-Kennedy, Amy K. Smith [...]

California Management Review

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Review article

First published 2012-2

Spectator Rage as the Dark Side of Engaging Sport Fans

Stephen J. Grove, Gregory M. Pickett, Scott A. Jones [...]

Journal of Service Research

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Research article

First published 2023-2

Rage Against the Machine: Experimental Insights into Customers’ Negative Emotional Responses,Attributions of Responsibility,and Coping Strategies in Artificial Intelligence–Based Service Failures

Giulia Pavone, Lars Meyer-Waarden, Andreas Munzel

Journal of Interactive Marketing

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Research article

First published 2013-10

Customer abuse to service workers: an analysis of its social creation within the service economy

Marek Korczynski, Claire Evans

Work,Employment and Society

Free access

Review article

First published 1967-10

Anthropologie Et Psychodynamique Du Deuil

Jean-François Saucier

The Canadian Journal of Psychiatry

Retricted access

Research article

First published 1996-03

Strategic Service Quality Management for Health Care

Elizabeth A. Anderson, Leonard A. Zwelling

American Journal of Medical Quality

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