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Articles (167)

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1-10 of 167 results for customer proactivity

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Select article: Perceived Overqualification,Leader Integrity,and Proactive Customer Service Performance

Open access

Research article

First published 2026-1

Perceived Overqualification,Leader Integrity,and Proactive Customer Service Performance

Qin Xu, Hao Huang, Shuming Zhao [...]

Sage Open

Select article: The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance

Retricted access

Research article

First published 2017-2

The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance

Mengyuan Chen, Yijing Lyu, Yan Li [...]

Cornell Hospitality Quarterly

Select article: “Adaptive” learning and “proactive” customer relationship management

Retricted access

Research article

First published 2006-8

“Adaptive” learning and “proactive” customer relationship management

Baohong Sun, Shibo Li, Catherine Zhou

Journal of Interactive Marketing

Select article: Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers

Open access

Research article

First published 2021-5

Proactive Handling of Flight Overbooking: How to Reduce Negative eWOM and the Costs of Bumping Customers

Amin Nazifi, Katja Gelbrich, Yany Grégoire [...]

Journal of Service Research

Select article: Impact of Proactive Postsales Service and Cross-Selling Activities on Customer Churn and Service Calls

Retricted access

Research article

First published 2020-2

Impact of Proactive Postsales Service and Cross-Selling Activities on Customer Churn and Service Calls

Jan U. Becker, Martin Spann, Christian Barrot

Journal of Service Research

Select article: Proactive Value Co-Creation via Structural Ambidexterity: Customer Success Management and the Modularization of Frontline Roles

Retricted access

Research article

First published 2021-11

Proactive Value Co-Creation via Structural Ambidexterity: Customer Success Management and the Modularization of Frontline Roles

Bryan Hochstein, Nawar N. Chaker, Deva Rangarajan [...]

Journal of Service Research

Select article: Lower Extremity Pain Assessment during the Use of Custom Built Foot Supports in the Workplace – A Proactive Ergonomic Approach

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Research article

First published 2000-7

Lower Extremity Pain Assessment during the Use of Custom Built Foot Supports in the Workplace – A Proactive Ergonomic Approach

Todd Bacon

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Select article: Impact of psychological ownership on customer citizenship behaviour in the sharing economy

Retricted access

Research article

First published 2022-10-12

Impact of psychological ownership on customer citizenship behaviour in the sharing economy

Gaixia Wang, Jian Zhang

Human Systems Management

Select article: What’s wrong with different empowerment? The effect of differentiated empowering leadership on employee proactive service

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Research article

First published 2023-9

What’s wrong with different empowerment? The effect of differentiated empowering leadership on employee proactive service

Yanan Dong, Xinyuan (Roy) Zhao, Yuan Yuan [...]

Journal of Hospitality & Tourism Research

Select article: Vitalizing to Learn for Service Proactivity: Not All Forms of Organizational Support Are Equal

Retricted access

Research article

First published 2025-1

Vitalizing to Learn for Service Proactivity: Not All Forms of Organizational Support Are Equal

Pin-Chyuan Hwang, Ming-Chuan Han

Journal of Hospitality & Tourism Research

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