Search results: Sage Journals

Open accessResearch articleFirst published January, 2026

Perceived Overqualification,Leader Integrity,and Proactive Customer Service Performance

Qin Xu, Hao Huang, Shuming Zhao [...]

Sage Open

Restricted accessResearch articleFirst published February, 2017

Mengyuan Chen, Yijing Lyu, Yan Li [...]

Cornell Hospitality Quarterly

Restricted accessResearch articleFirst published August, 2006

Baohong Sun, Shibo Li, Catherine Zhou

Journal of Interactive Marketing

Open accessResearch articleFirst published May, 2021

Amin Nazifi, Katja Gelbrich, Yany Grégoire [...]

Journal of Service Research

Restricted accessResearch articleFirst published February, 2020

Jan U. Becker, Martin Spann, Christian Barrot

Journal of Service Research

Restricted accessResearch articleFirst published November, 2021

Bryan Hochstein, Nawar N. Chaker, Deva Rangarajan [...]

Journal of Service Research

Restricted accessResearch articleFirst published July, 2000

Todd Bacon

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Restricted accessResearch articleFirst published October 12, 2022

Gaixia Wang, Jian Zhang

Human Systems Management

Restricted accessResearch articleFirst published September, 2023

Yanan Dong, Xinyuan (Roy) Zhao, Yuan Yuan [...]

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published January, 2025

Pin-Chyuan Hwang, Ming-Chuan Han

Journal of Hospitality & Tourism Research