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1-10 of 536 results for customer perceptions of services

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Select article: The Impact of Employee Behaviour on Customers' Service Quality Perceptions and Overall Satisfaction

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Research article

First published 2008-10

The Impact of Employee Behaviour on Customers' Service Quality Perceptions and Overall Satisfaction

Hanan Saad Kattara, Dina Weheba, Osman Ahmed El-Said

Tourism and Hospitality Research

Select article: Impact of Communication during Service Encounters on Customer’s Perception of Organization Image

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Research article

First published 2009-1

Impact of Communication during Service Encounters on Customer’s Perception of Organization Image

Neera Jai, Anjanee Sethi, Shoma Mukherji

Paradigm: A Management Research Journal

Select article: Market Orientation,Service Quality Perception,and Customer Satisfaction: The Role of Market-sensing Capabilities

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Research article

First published 2020-7

Market Orientation,Service Quality Perception,and Customer Satisfaction: The Role of Market-sensing Capabilities

Emmanuel A. Amangala, Andy Fred Wali

Business Perspectives and Research

Select article: Attribute Perceptions,Customer Satisfaction and Intention to Recommend E-Services ☆

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Research article

First published 2009-8

Attribute Perceptions,Customer Satisfaction and Intention to Recommend E-Services ☆

Adam Finn, Luming Wang, Tema Frank

Journal of Interactive Marketing

Select article: The Influence of Social Perceptions on Restaurant Employee Work Engagement and Extra-Role Customer Service Behavior: A Moderated Mediation Model

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Research article

First published 2021-5

The Influence of Social Perceptions on Restaurant Employee Work Engagement and Extra-Role Customer Service Behavior: A Moderated Mediation Model

Marissa Orlowski, Diego Bufquin, Michael E. Nalley

Cornell Hospitality Quarterly

Select article: Service Quality and Price Perceptions by Internet Retail Customers

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Research article

First published 2014-11

Service Quality and Price Perceptions by Internet Retail Customers

Yun Kyung Cho

Journal of Service Research

Select article: How service customers tidy their service quality perceptions

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Research article

First published 2016-7-28

How service customers tidy their service quality perceptions

Nicholas C. Georgantzas, Evangelos Katsamakas

Human Systems Management

Select article: A Qualitative Analysis of the Customers’ Perceptions of the Restaurant Services in Bengaluru

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Research article

First published 2023

A Qualitative Analysis of the Customers’ Perceptions of the Restaurant Services in Bengaluru

K. Sreenivasa Murthy, K. Sai Kumar

Global Business Review

Select article: Perceptions of Group Versus Individual Service Failures and Their Effects on Customer Outcomes

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Research article

First published 2017-5

Perceptions of Group Versus Individual Service Failures and Their Effects on Customer Outcomes

Arne K. Albrecht, Gianfranco Walsh, Sharon E. Beatty

Journal of Service Research

Select article: Customer Perceptions of Service Quality in Retail Financial Institutions

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Note

First published 1993-8

Customer Perceptions of Service Quality in Retail Financial Institutions

Diana F. Best, Su Mon Wong

Australasian Marketing Journal

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