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Articles (213)

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1-10 of 213 results for customer perception of service quality

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Select article: The Impact of Employee Behaviour on Customers' Service Quality Perceptions and Overall Satisfaction

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Research article

First published 2008-10

The Impact of Employee Behaviour on Customers' Service Quality Perceptions and Overall Satisfaction

Hanan Saad Kattara, Dina Weheba, Osman Ahmed El-Said

Tourism and Hospitality Research

Select article: Market Orientation,Service Quality Perception,and Customer Satisfaction: The Role of Market-sensing Capabilities

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Research article

First published 2020-7

Market Orientation,Service Quality Perception,and Customer Satisfaction: The Role of Market-sensing Capabilities

Emmanuel A. Amangala, Andy Fred Wali

Business Perspectives and Research

Select article: Service Quality and Price Perceptions by Internet Retail Customers

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Research article

First published 2014-11

Service Quality and Price Perceptions by Internet Retail Customers

Yun Kyung Cho

Journal of Service Research

Select article: How service customers tidy their service quality perceptions

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Research article

First published 2016-7-28

How service customers tidy their service quality perceptions

Nicholas C. Georgantzas, Evangelos Katsamakas

Human Systems Management

Select article: Customer Perceptions of Service Quality in Retail Financial Institutions

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Note

First published 1993-8

Customer Perceptions of Service Quality in Retail Financial Institutions

Diana F. Best, Su Mon Wong

Australasian Marketing Journal

Select article: Factors Affecting Customer Evaluation of Service Quality in Travel Agencies: An Investigation of Customer Perceptions

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Research article

First published 1992-04

Factors Affecting Customer Evaluation of Service Quality in Travel Agencies: An Investigation of Customer Perceptions

Gaston Leblanc

Journal of Travel Research

Select article: The Role and Effect of Job Satisfaction and Empowerment On Customers’ Perception of Service Quality: a Study in the Restaurant Industry

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Research article

First published 2010-02

The Role and Effect of Job Satisfaction and Empowerment On Customers’ Perception of Service Quality: a Study in the Restaurant Industry

Gabriel Gazzoli, Murat Hancer, Yumi Park

Journal of Hospitality & Tourism Research

Select article: Face Forward: How Employees’ Digital Presence on Service Websites Affects Customer Perceptions of Website and Employee Service Quality

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Research article

First published 2020-10

Face Forward: How Employees’ Digital Presence on Service Websites Affects Customer Perceptions of Website and Employee Service Quality

Dennis Herhausen, Oliver Emrich, Dhruv Grewal [...]

Journal of Marketing Research

Select article: How Does Workplace Fun Impact Employee Perceptions of Customer Service Quality?

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Research article

First published 2006-12

How Does Workplace Fun Impact Employee Perceptions of Customer Service Quality?

Katherine Karl, Joy Peluchette

Journal of Leadership & Organizational Studies

Select article: Structural Relationships between Work Environment and Service Quality Perceptions as A Function of Customer Contact Intensity: Implications for Human Service Strategy

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Research article

First published 2009-6

Structural Relationships between Work Environment and Service Quality Perceptions as A Function of Customer Contact Intensity: Implications for Human Service Strategy

Dennis J. Scotti, Joel Harmon, Scott J. Behson

Journal of Health and Human Services Administration

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