Sage Journals: Discover world-class research

Retricted access

Research article

First published 2020-8

Customer Participation Variation and Its Impact on Customer Service Performance: Underlying Process and Boundary Conditions

Bulent Menguc, Seigyoung Auh, Fatima Wang

Journal of Service Research

Retricted access

Research article

First published 2013-5

Relationship Characteristics and Cash Flow Variability

Crina O. Tarasi, Ruth N. Bolton, Anders Gustafsson [...]

Journal of Service Research

Retricted access

Research article

First published 1996-10

Identifying Customer Expectation of Power Window Sound Quality

Lijian Zhang, Sharon Huang, Jiaming Du [...]

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Retricted access

Research article

First published 2006-03

Improving Pant Fit for Women 55 and Older through an Exploration of Two Pant Shapes

Nancy A. Schofield, Susan P. Ashdown, Janet Hethorn [...]

Clothing and Textiles Research Journal

Retricted access

Research article

First published 2016-11

Professional Service Providers’ Resource Integration Styles (PRO-RIS)

Sylvia C. Ng, Carolin Plewa, Jillian C. Sweeney

Journal of Service Research

Retricted access

Research article

First published 2019-2

Scripted communication for service standardisation? What analysis of conversation can tell us about the fast-food service encounter

Mei Yuit Chan, Uma Chandra-Sagaran

Discourse & Communication

Retricted access

Research article

First published 2020-2

Strategies for Nursing Leaders on Recruiting and Retaining a Diverse Workforce

Mika Sunago

Creative Nursing

Retricted access

Research article

First published 2021-3

Which Way to High Performance? Comparing Performance Effects of High-Performance Work System Components in Small- to Medium-Sized Establishments

Jeffrey B. Arthur, Andrew O. Herdman, Jaewan Yang

ILR Review

Retricted access

Research article

First published 2014-11

Measuring Briefing and Checklist Compliance in Surgery

Fabian M. Johnston, Ana I. Tergas, Jennifer L. Bennett [...]

American Journal of Medical Quality

Retricted access

Research article

First published 2019-08

Engaging Primary Care Providers to Reduce Unwanted Clinical Variation and Support ACO Cost and Quality Goals: A Unique Provider-Payer Collaboration

Trever B. Burgon, James Cox-Chapman, Catherine Czarnecki [...]

Population Health Management

Search results