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1-10 of 140 results for customer ownership

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Select article: Impact of psychological ownership on customer citizenship behaviour in the sharing economy

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Research article

First published 2022-10-12

Impact of psychological ownership on customer citizenship behaviour in the sharing economy

Gaixia Wang, Jian Zhang

Human Systems Management

Select article: Communicating Customer Ownership in Annual Reports: Perspective of Hedonic Value

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Research article

First published 2021-6

Communicating Customer Ownership in Annual Reports: Perspective of Hedonic Value

Harri Talonen, Antti Talonen, Jari Stenvall [...]

FIIB Business Review

Select article: Examining the Role of Psychological Ownership and Feedback in Customer Empowerment Strategies

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Research article

First published 2016-11

Examining the Role of Psychological Ownership and Feedback in Customer Empowerment Strategies

Joe F. Hair, Kati Barth, Doreen Neubert [...]

Journal of Creating Value

Select article: Customer Service: Does Family Ownership Make a Difference?

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Research article

First published 1991-09

Customer Service: Does Family Ownership Make a Difference?

Amy R. Lyman

Family Business Review

Select article: A Walk in Customers’ Shoes: How Attentional Bias Modification Affects Ownership of Integrity-violating Social Media Posts

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Research article

First published 2013-2

A Walk in Customers’ Shoes: How Attentional Bias Modification Affects Ownership of Integrity-violating Social Media Posts

Tom van Laer, Ko de Ruyter, David Cox

Journal of Interactive Marketing

Select article: Future View: Evolving the Measurement of Best Customer Value from Using a Total Cost of Ownership to Total Profit Added Methodology

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Research article

First published 2017-11

Future View: Evolving the Measurement of Best Customer Value from Using a Total Cost of Ownership to Total Profit Added Methodology

Todd Snelgrove

Journal of Creating Value

Select article: What's Mine Is a Hologram? How Shared Augmented Reality Augments Psychological Ownership

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Research article

First published 2019-11

What's Mine Is a Hologram? How Shared Augmented Reality Augments Psychological Ownership

Amelia Carrozzi, Mathew Chylinski, Jonas Heller [...]

Journal of Interactive Marketing

Select article: The Interaction Effect of Service Robot Affordances and Contexts on Customer Engagement Behaviors

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Research article

First published 2025

The Interaction Effect of Service Robot Affordances and Contexts on Customer Engagement Behaviors

Minglong Li, Xiaoyang Sun, Yi Xiong

Journal of Travel Research

Select article: Purchase and Protect: Dual Effects of Tourist Souvenir Customization

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Research article

First published 2025-11

Purchase and Protect: Dual Effects of Tourist Souvenir Customization

Xingyang Lv, Zixin Yuan, Jia Luo [...]

Journal of Travel Research

Select article: Beyond the Service Process

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Research article

First published 2014-11

Beyond the Service Process

Suzanne C. Makarem, Mona Al-Amin

Journal of Service Research

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