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Articles (272)

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1-10 of 272 results for customer loyalty and satisfaction

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Select article: Exploring the Impact of Brand Equity and Customer Satisfaction on Customer Loyalty

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Research article

First published 2011-7

Exploring the Impact of Brand Equity and Customer Satisfaction on Customer Loyalty

Gurjeet Kaur, Neetu Mahajan

Metamorphosis: A Journal of Management Research

Select article: Relationships Among Customer Satisfaction,Delight,and Loyalty in the Hospitality Industry

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Research article

First published 2015-5

Relationships Among Customer Satisfaction,Delight,and Loyalty in the Hospitality Industry

MiRan Kim, Christine A. Vogt, Bonnie J. Knutson

Journal of Hospitality & Tourism Research

Select article: The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty

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Research article

First published 2020-05-20

The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty

Andriani Kusumawati, Kharisma Sri Rahayu

Human Systems Management

Select article: The Customer Loyalty vs. Customer Retention: The Impact of Customer Relationship Management on Customer Satisfaction

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Research article

First published 2024-9-13

The Customer Loyalty vs. Customer Retention: The Impact of Customer Relationship Management on Customer Satisfaction

Ram Kumar Dwivedi, Shailee Lohmor Choudhary, Rinku Sharma Dixit [...]

Web Intelligence

Select article: The Effect of ATM Service Quality on Customer Satisfaction and Customer Loyalty: An Empirical Analysis

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Research article

First published 2019-10

The Effect of ATM Service Quality on Customer Satisfaction and Customer Loyalty: An Empirical Analysis

Wajeeha Aslam, Ayesha Tariq, Imtiaz Arif

Global Business Review

Select article: A Brand Loyalty Model Involving Cognitive,Affective,and Conative Brand Loyalty and Customer Satisfaction

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Research article

First published 2003-11

A Brand Loyalty Model Involving Cognitive,Affective,and Conative Brand Loyalty and Customer Satisfaction

Ki-Joon Back, Sara C. Parks

Journal of Hospitality & Tourism Research

Select article: How Does Transparency Complement Customer Satisfaction and Loyalty in the Restaurant Business?

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Research article

First published 2019-12

How Does Transparency Complement Customer Satisfaction and Loyalty in the Restaurant Business?

Shiv Ratan Agrawal, Divya Mittal

Global Business Review

Select article: The Roles of the Physical Environment,Price Perception,and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry

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Research article

First published 2009-11

The Roles of the Physical Environment,Price Perception,and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry

Heesup Han, Kisang Ryu

Journal of Hospitality & Tourism Research

Select article: How to measure service quality,customer satisfaction and loyalty of public library users: Application of library customer satisfaction index (LCSI) lite model

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Research article

First published 2023-9

How to measure service quality,customer satisfaction and loyalty of public library users: Application of library customer satisfaction index (LCSI) lite model

Dong-Geun Oh

Journal of Librarianship and Information Science

Select article: Unveiling the Secrets of Customer Satisfaction  and Loyalty in Online Retail: A Structural Equation Modeling Approach

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Research article

First published 2024-12

Unveiling the Secrets of Customer Satisfaction  and Loyalty in Online Retail: A Structural Equation Modeling Approach

Monika Sehgal, Kavita Malik

Journal of Operations and Strategic Planning

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