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Research article

First published 2020-05-20

The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty

Andriani Kusumawati, Kharisma Sri Rahayu

Human Systems Management

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Research article

First published 2020-5

Customer Equity Drivers,Customer Experience Quality,and Customer Profitability in Banking Services: The Moderating Role of Social Influence

Lily (Xuehui) Gao, Iguácel Melero-Polo, F. Javier Sese

Journal of Service Research

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Research article

First published 2020-11

Moving the Customer Experience Field Forward: Introducing the Touchpoints,Context,Qualities (TCQ) Nomenclature

Arne De Keyser, Katrien Verleye, Katherine N. Lemon [...]

Journal of Service Research

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Research article

First published 2018-2

The Impact of Customer Experience on Relationship Quality with Travel Agencies in a Multichannel Environment

Lova Rajaobelina

Journal of Travel Research

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Research article

First published 2022

Effects of Self-service Technologies’ Attributes on Bank Customers’ Experience,Relationship Quality and Re-use Intention: Insights from a Developing Economy

Chidera Christian Ugwuanyi, Edwin Chukwuemeka Idoko

Vision: The Journal of Business Perspective

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Other

First published 1996-05

The Ice Cream Experiment: An Exercise in Understanding Customer Perceptions of Quality

Donald R. Bacon, Kim A. Stewart, Henry Giclas

Journal of Management Education

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Research article

First published 2022-12

No pain,no gain! The uncertainty-to-win effect on customer experience quality through gamified interaction

Thomas Leclercq

Recherche et Applications en Marketing (English Edition)

Open access

Research article

First published 2025-7

Exploring the Prominence of Quality Dimensions on M-Payments Apps Customer Experience and Stickiness

Nancyprabha Pushparaj, Manoraj Natarajan, Sivakumar V. J.

Sage Open

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Research article

First published 2018-6

Effects of sense of control and social presence on customer experience and e-service quality

Youn Jung Kang, Won Jun Lee

Information Development

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Research article

First published 2016-5

Airline Passenger Loyalty

Reza Etemad-Sajadi, Sean A. Way, Laura Bohrer

Cornell Hospitality Quarterly

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