Search results: Sage Journals

Restricted accessResearch articleFirst published May, 2025

Unlocking Service Provider Excellence: Expanding the Touchpoints,Context,Qualities Framework

Hsiu-Yu Hung, Nick Lee, Yansong Hu

Journal of Service Research

Restricted accessResearch articleFirst published September, 2008

V. Kumar, Rajkumar Venkatesan, Werner Reinartz

Journal of Marketing

Restricted accessResearch articleFirst published May, 2001

Robert F. Bordley

Journal of Service Research

Restricted accessResearch articleFirst published February 2, 2021

Carolina Nicolas, Jaime Gil-Lafuente, Angélica Urrutia [...]

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Restricted accessOtherFirst published May, 2003

Suzan Burton, Simon Sheather, John Roberts

Journal of Service Research

Restricted accessOtherFirst published June, 2011

Gülnur Tumbat

Marketing Theory

Restricted accessResearch articleFirst published May, 2006

Anita D. Bhappu, Ulrike Schultze

Journal of Service Research

Restricted accessResearch articleFirst published October, 2019

Zhiwei Wang, Minyoung Suh

Clothing and Textiles Research Journal

Restricted accessResearch articleFirst published September, 1991

Amy R. Lyman

Family Business Review

Restricted accessResearch articleFirst published September, 2025

Randy Lee, Anthony Klotz, Shawn McClean [...]

Journal of Management