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Articles (724)

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1-10 of 724 results for customer experience performance

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Select article: Unlocking Service Provider Excellence: Expanding the Touchpoints,Context,Qualities Framework

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Research article

First published 2025-5

Unlocking Service Provider Excellence: Expanding the Touchpoints,Context,Qualities Framework

Hsiu-Yu Hung, Nick Lee, Yansong Hu

Journal of Service Research

Select article: Performance Implications of Adopting a Customer-Focused Sales Campaign

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Research article

First published 2008-9

Performance Implications of Adopting a Customer-Focused Sales Campaign

V. Kumar, Rajkumar Venkatesan, Werner Reinartz

Journal of Marketing

Select article: Integrating Gap Analysis and Utility Theory in Service Research

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Research article

First published 2001-05

Integrating Gap Analysis and Utility Theory in Service Research

Robert F. Bordley

Journal of Service Research

Select article: Co-constructing the service experience: Exploring the role of customer emotion management

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Other

First published 2011-6

Co-constructing the service experience: Exploring the role of customer emotion management

Gülnur Tumbat

Marketing Theory

Select article: Using fuzzy Indicators in customer experience analytics

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Research article

First published 2021-02-02

Using fuzzy Indicators in customer experience analytics

Carolina Nicolas, Jaime Gil-Lafuente, Angélica Urrutia [...]

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Select article: The Role of Relational and Operational Performance in Business-to-Business Customers’ Adoption of Self-Service Technology

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Research article

First published 2006-05

The Role of Relational and Operational Performance in Business-to-Business Customers’ Adoption of Self-Service Technology

Anita D. Bhappu, Ulrike Schultze

Journal of Service Research

Select article: Reality or Perception?

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Other

First published 2003-05

Reality or Perception?

Suzan Burton, Simon Sheather, John Roberts

Journal of Service Research

Select article: Bra Underwire Customization With 3-D Printing

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Research article

First published 2019-10

Bra Underwire Customization With 3-D Printing

Zhiwei Wang, Minyoung Suh

Clothing and Textiles Research Journal

Select article: Customer Service: Does Family Ownership Make a Difference?

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Research article

First published 1991-09

Customer Service: Does Family Ownership Make a Difference?

Amy R. Lyman

Family Business Review

Select article: On the Receiving End of Customer Creativity: Insights From Approach-Avoidance and Interpersonal Complementarity Perspectives

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Research article

First published 2025-9

On the Receiving End of Customer Creativity: Insights From Approach-Avoidance and Interpersonal Complementarity Perspectives

Randy Lee, Anthony Klotz, Shawn McClean [...]

Journal of Management

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